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Module 3: Value of Service to Your Customer
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Network Downtime Impact on the Customer

This figure illustrates a breakdown of the cost of network downtime per hour by various industries.

Imagine how quickly these numbers could increase for a customer waiting for a shipment of equipment that is covered under a typical warranty where parts are shipped to the customer within 10 business days. Having a service contract that provides next-day or four-hour dispatch options can significantly reduce the network downtime costs.

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