Congratulations. You have completed Module 3: Value of Service to Your Customer. In this module you learned to:

• Explain how network downtime impacts the customer
• Differentiate between a warranty and a service contract
• Explain how warranties and service contracts impact the cost of ownership
• Describe the benefits to the customer of buying service
• Describe the benefits to the customer of a network lifecycle-based solution

In Module 4: Cisco Technical Support Services Portfolio, you are going to learn about the portfolio of technical support services.