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Module 3: Value of Service to Your Customer
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Benefits to the Customer of Buying Service

Extended Lifecycles of Hardware and Network Capabilities

The first benefit a customer realizes by having a service contract is that the lifecycles of their hardware and network capabilities are extended. Service contracts focus on providing customers with the service and support needed to keep their networks functioning at peak performance.

Many customers realize that the risk associated with not having an appropriate service contract increases the chances that if something goes wrong, they may not have the ability to resolve the problem on their own.

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