Congratulations. You have completed Module 10: Generating Service Sales Opportunities. In this module you learned to:

• Explain the importance of Attach Rate, Renewal Rate and Multi-Year Service Agreements
• Describe how to identify new service sales opportunities
• Describe how to identify renewal service sales opportunities
• Explain how to position multi-year agreements
• Provide examples of the top best services practices

In Module 11: Cisco Lifecycle Services, you are going to learn about how Cisco Lifecycle Services is used to support a customer throughout their network lifecycle.