In the previous module, you learned about different tools and resources you can use to measure performance.

You can use some of those same tools and resources to identify new sales opportunities. For example, you can use tools such as Service Contract Center and Performance Metrics Central to see what hardware has been sold and what percent of that hardware had service attached. Having the ability to identify hardware that does not have service coverage, that is uncovered hardware or hardware that does not have service attached, can provide excellent opportunities for new service business.