State Agencies Unite on New Information Exchange Platform

State Agencies Unite on New Information Exchange Platform

State government drives more efficient and effective interagency collaboration with guidance from Cisco Services.

State government drives more efficient and effective interagency collaboration with guidance from Cisco Services.

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Together, we had many challenges, but the Cisco team was able to deftly deal with them. Plus, the skills and technical knowledge Cisco brought are second to none.
- CTO, Governor's Office of Information Technology

Challenge

Needed the ability to identify, link and secure citizen records across the enterprise.

  • Enhance citizen services and government processes
  • Build statewide information exchange platform for better cross-agency communication
  • Enable agency information sharing despite reduced IT budget

Solution

Roadmaps and plans to develop a shared-service information exchange deployment.

  • Cisco Services provides business-level consulting to achieve key objectives
  • With vendor-agnostic approach, Cisco helps define blueprint for required capabilities
  • Cisco assists in creating business strategy for deployment of new exchange platform

Results

Enhanced collaboration based on the new interagency exchange platform which will eventually improve state services for citizens.

  • Developed enterprise architecture that meets statewide objectives and standards
  • Increased communications and improved sponsorship between agencies
  • Created roadmap for improving citizen services with more effective interagency information sharing

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