Creating value through services with Cisco CX
Steinar Sønsteby, Atea ASA’s CEO, shares how they create value through innovative services for customers like the University of Stavanger.
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Story highlights
Opportunities
- Strategy to create value by designing and delivering lifecycle services
- Alignment between Atea and Cisco before the expiry of renewal dates powered by insights and analytics
- Focus on helping customers achieve their business outcomes
Customers’ outcomes
- Full insights into their environment through CX Cloud data and telemetry
- Use of Accelerators and 1:1s with experts to drive software adoption
- Excellence in the students’ user experience at the University of Stavanger
The story
“For us, CX, or a customer-oriented journey, is all about creating value. So when we have the service and the technology fit together, that's when we create the most value.”
Steinar Sønsteby, CEO, Atea ASA
“With CX Cloud, we now have full insights into all our equipment. We are proud of our achievements in partnership with Atea and Cisco, and we've been able to deliver excellent user experience to all our students.”
Helge Granlund, Network Manager, University of Stavanger
Industry: Managed Services
Company size: 8,000 employees worldwide
Location: Oslo, Norway
Cisco solutions used:
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