Pharmaceutical Services Company Saves Time, Increases Reliability

Pharmaceutical Services Company Saves Time, Increases Reliability

Quintiles gets instant visibility with proactive IT device management into more than 700 devices and contracts with Smart Net Total Care from Cisco Services.

Quintiles gets instant visibility into more than 700 devices and contracts with Smart Net Total Care.

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Now we can be proactive and know whether or not something is covered, which all adds up to increased reliability and availability for our users and clients.
- Wil Bolton, Senior Network Systems Engineer, Quintiles

Challenge

Reduce network outages and support critical 24x7 uptime.

  • Time-consuming inventory processes often resulted in lapsed service coverage
  • Staff spent days reconciling device data with no greater assurance of accuracy
  • Multiple contracts for covered equipment increased costs and complexity

Solution

Proactive support and actionable intelligence to increase operational efficiency and improve risk management.

Results

Real-time hardware and software alerts and field notices help preempt service disruptions.

  • Gained visibility into all devices and service coverage
  • Securely consolidated all device and contract data into one database, saving time and increasing inventory accuracy and accessibility
  • Reduced risk through proactive product notifications and security alerts that help prevent service disruptions

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