How Cisco IT Optimizes Network with Proactive Support Services

How Cisco IT Optimizes Network with Proactive Support Services

Network Optimization Service helps Cisco IT establish priorities, save time, and introduce new IT solutions.

Network Optimization Service helps Cisco IT establish priorities, save time, and introduce new IT solutions.

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Our operational metrics are the highest they have ever been, and we're enabling more innovative project endeavors than ever before.
- Brian Christensen, Senior Director, Cisco IT Network Services

Challenge

Needed to maximize network performance without taking IT staff away from strategic projects.

  • Maximize value of existing network investments by optimizing performance and availability
  • Apply best practices to plan and manage network changes
  • Prepare network for new technologies that help enable business transformation

Solution

Engaged Cisco Services engineers to provide proactive support and recommendations based on best practices.

Results

Maximize the value of existing network investments, and readied network for new technologies that help enable business transformation.

  • Gained visibility into all network devices, modules, and software to plan upgrades
  • Relieved IT team of time-consuming correlation of reported issues and affected devices
  • Mitigated risk with software certification and best practices advice

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