Support Provider Automates Network Maintenance

Support Provider Automates Network Maintenance

Quintiles gets instant visibility with proactive IT device management into more than 700 devices and contracts with Smart Net Total Care from Cisco Services.

iYogi manages risk to scale its global business footprint with Cisco Smart Net Total Care.

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The Smart Net Total Care web portal provides us with a single source of truth on the status of our network inventory. This contributes to a more stable network operating environment.
- Pradeep Joshi, IT Network Operations Manager, iYogi, Inc.

Challenge

Need to become proactive and prevent network problems before they occur.

  • Improve accuracy in network inventory management
  • Eliminate reactive approach to issue resolution
  • Reduce network risk

Solution

Proactive support and actionable intelligence to increase operational efficiency and improve risk management with Smart Net Total Care.

  • Cisco Smart Net Total Care provides proactive, accurate, and comprehensive network maintenance
  • Built-in device diagnostics offer early warning of potential hardware problems
  • Easily scales to meet network growth needs
  • Eliminates issues concerning service coverage entitlement

Results

Full network visibility and IT operations group can now avoid problems before they occur.

  • Complete, transparent inventory access saves time spent on maintenance and TAC interaction
  • Service coverage entitlement issues are disappearing
  • Network vulnerability has been reduced

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