Itron Builds a Smarter Infrastructure with Cisco Smart Call Home
Cisco SMARTnet Service with Smart Call Home capability provides real-time device diagnostics, alerts, and remediation to maintain network uptime.
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By adding intelligence to the network infrastructure...and educating the consumer on how to control their usage and costs with some of this information, saving power and natural resources becomes a reality.- Rob Routt, Senior Network Engineer, Itron, Inc.
Energy data company was looking for a way to make network management more intelligent in hopes to improve its remote support operations.
- Manage and automate remote support operations for global data center expansion
A proactive diagnostics system that monitors and supports a broad range of vital applications.
Itron is ultimately able to integrate network intelligence into their products, providing automated monitoring and proactive reporting, which allow for smarter management and greater efficiency.
- Reduced incident resolution time by up to three hours
- Internal ROI estimated at 10-15% over outsourced service
- Increased network stability and uptime on mission critical network, delivering vital utilities to millions of customers