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Itron Builds a Smarter Infrastructure with Cisco Smart Call Home

SMARTnet Service from Cisco helps Itron more intelligently manage and automate its remote support operations.

Cisco SMARTnet Service with Smart Call Home capability provides real-time device diagnostics, alerts, and remediation to maintain network uptime.

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By adding intelligence to the network infrastructure...and educating the consumer on how to control their usage and costs with some of this information, saving power and natural resources becomes a reality.
- Rob Routt, Senior Network Engineer, Itron, Inc.

Challenge

Energy data company was looking for a way to make network management more intelligent in hopes to improve its remote support operations.

  • Manage and automate remote support operations for global data center expansion

Solution

A proactive diagnostics system that monitors and supports a broad range of vital applications.

Results

Itron is ultimately able to integrate network intelligence into their products, providing automated monitoring and proactive reporting, which allow for smarter management and greater efficiency.

  • Reduced incident resolution time by up to three hours
  • Internal ROI estimated at 10-15% over outsourced service
  • Increased network stability and uptime on mission critical network, delivering vital utilities to millions of customers

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