Cisco IT reduces operational expenses, improves network performance, and accelerates technology adoption by partnering with Cisco Services.

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Challenge

Increase business flexibility, reduce costs, and accelerate technology adoption

• Deploy IT budget and investment more strategically
• Lower total cost of ownership, while improving operational efficiency
• Support increased business demands and drive innovation with new technology

Solution

A proactive approach to IT operations

• Cisco Services provides full life-cycle engagement, including guidance on design, implementation, operations, and optimization
• Cisco Network Optimization Service (NOS)

Results

Cisco IT can now resolve support issues much faster and cost effectively

• Reduced IT service delivery times from weeks down to less than an hour
• Achieved six-fold decrease in support hours spent each quarter
• Decreased number of critical issues related to Cisco network by 30 percent