Voice and Unified Communications

Enhance Collaboration

Unify voice, video, data, and mobile applications.

Unified Communications Tech Briefing

Learn technical details about Cisco UC 9.0 and participate in live Q&A

Unified Communications Tech Briefing
Unified Communications Tech Briefing

Work Anywhere on Any Device

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Sophistication Meets Simplicity

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  • Collaboration Applications

    Stay connected and productive with voice, video, and web conferencing; messaging; mobile applications; and enterprise social software.

    • Cisco WebEx Meetings

      • Meet with anyone online to present, share, and collaborate
      • Organize and manage all meeting activities, and easily share files
      • Accelerate business results, increase team productivity, and lower costs
      • Cisco also offers a full suite of conferencing applications
    • Cisco Jabber

      Cisco Jabber

      • Collaborate from any workspace with new unified communications applications
      • Easily access presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Maintain consistent experience across devices - PC, Mac, iPhone, iPad, Android, Nokia, and Blackberry
    • Cisco WebEx Social

      • Combines the power of enterprise social networking, content creation, and real-time communications
      • Instantly share information and knowledge across teams, departments and geographies
      • Enable employees anywhere to quickly find the people and resources they need to get work done
      • Create and capture intellectual capital in one secure, centralized location
  • Customer Collaboration

    Customer care creates the foundation for positive customer service, a primary factor in building a stronger business.

    • Cisco SocialMiner

      • Provides a social media campaign management solution
      • Monitors the social web for relevant public customer postings and helps you engage with customers proactively
      • Offers context about customers by providing a social screen pop to customer service agents or other responders
      • Helps you manage your brand by monitoring and responding to social media posts from customers who need assistance
    • Cisco Unified Contact Center Enterprise

      • Deliver state-of-the-art contact center capabilities for enterprise applications
      • Support both premise-based and hosted deployments with Cisco Unified Communications Manager or third-party automatic call distributors (ACDs)
      • Provide intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
      • Take advantage of desktop options such as a web-based thin client collaborative desktop for agents and supervisors
    • Cisco Unified Contact Center Express

      • Easily deploy and use highly secure, virtual, and highly available sophisticated call routing and contact management capabilities for your contact center
      • Ideal for midmarket, enterprise branch, or corporate departments
      • Ideal for both formal and informal contact centers
      • Take advantage of support for Web 2.0 agent desktop SDK for custom desktop development
    • Cisco Unified Customer Voice Portal

      • Provide speech-enabled self-service to callers with this award-winning product
      • Allow calls to be treated at the most efficient location with powerful call control
      • Combine open standards support for speech recognition with intelligent application development
      • Deliver personalized self-service as a standalone IVR system, or integrate transparently with the contact center
  • Telepresence

    Cisco TelePresence powers a new way of working, where everyone, everywhere can be more productive through face-to-face collaboration.

    • Cisco TelePresence TX9000 Series

      • Innovative industrial design for greater immersion
      • Three very high quality simultaneous video streams and a high definition, full-motion content sharing stream for unparalleled video and content collaboration.
      • Superior lighting and sound, discreet camera housing, touch-screen interface
      • Helps reduce TCO with 20% lower bandwidth requirements than earlier model, faster installation, and easy servicing
    • Cisco TelePresence TX1300 Series

      • Single-screen, three-camera immersive system designed for general-purpose meeting rooms
      • Choice of a 65-inch or a 47-inch screens
      • Supports six people per room for multipoint meetings, customer presentations, and more
    • Cisco TelePresence SX20 Quick Set

      • Easily turn a flat panel display into a sleek, powerful telepresence system
      • Multipoint support accommodates three additional callers
      • Three camera choices and dual-screen option offer room size and configuration flexibility
    • Cisco TelePresence MCU 5300 Series

      • Product offering for midsized and smaller commercial customers
      • Multipoint control unit (MCU) is field-upgradable through stacking and licensing capabilities
      • Is standards-based and compatible with endpoints from major vendors
    • Cisco TelePresence Conductor

      • Simplified telepresence conferencing - easier, smarter, more cost-effective
      • Intelligent MCU resource allocation for optimal multipoint conferencing
      • Conference virtualization and personalization
  • Unified Communications

    View, optimize, and manage your entire communications system from one screen.

    • Cisco Virtualization Experience Client

      • Combine the power of collaboration with desktop virtualization
      • Save on power and desk real estate with integrated form factor
      • Choose VDI client of choice with support for PCoIP, ICA and RDP protocols

    • Communications Manager Business Edition 3000

      Cisco Business Edition 6000

      • Affordable advanced communication and collaboration for up to 1,000 users and 50 sites
      • Simple to deploy, manage, maintain solution, supporting five applications on a single, virtualized server
      • Scales with company growth at 99% investment protection of all hardware, software and licenses
    • Cisco Unified Communications Gateways and Services

      Cisco Unified Communications Gateways and Services

      • The Cisco analog, TDM gateway, and session border control portfolio
      • Available as stand-alone gateways or as modular deployments on Cisco ISR or ASR platforms
      • Includes Cisco ISR branch service offerings such as telephony survivability and call control
      • Offers solutions for businesses of all sizes, including teleworkers

    • Cisco Hosted Collaboration Solution

      • Use cloud services to quickly deliver collaboration applications to your business
      • Reduce operational overhead with a flexible, pay-as-you-go model
      • Get the same high functionality and security that on-premises solutions provide

Unified Communications Options

Learn 10 ways unified communications solutions differ.

Compare Offerings (PDF - 275 KB)

Enhanced Communication

Organizations use unified communications solutions to improve collaboration.

See Case Studies

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