Cisco Unified Communications Manager (CallManager)

Document ID: 12100

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Configure the DC Directory Manager Password
      Change the Password
      Restart Wordwide Web Publishing Service
Verify
Troubleshoot
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Related Information

Introduction

This document provides a sample configuration for when you change the Data Connection (DC) directory password. Directory Manager is the superuser account for the integrated Lightweight Directory Access Protocol (LDAP) database in Cisco IP Telephony systems. The default DC Directory Manager password for Cisco CallManager systems is ciscocisco. This document describes how to change the default DC Directory password to a password that you choose.

Note: With Cisco CallManager 3.1 and later, you can specify a new password at the start of the product installation. If you upgrade from Cisco CallManager 3.0(x) to CallManager 3.09 or later, the password remains as ciscocisco, and you should follow these procedures to change the password. These procedures have been verified for use up to and including Cisco Call Manager Version 3.3.

Prerequisites

Requirements

You must have superuser account privileges before you can change the DC Directory Manager password. You should also be familiar with the Cisco CallManager Administration application.

If you use CallManager version 3.2 and earlier, download the DC Directory scripts.

1. Download DCDScripts.1-0-5.exe from the Cisco CallManager Version 3.2 ( registered customers only) website.

2. Copy and run DCDScripts.1-0-5.exe on all the nodes in the Cisco CallManager cluster and on the CRA/CRS application servers. Accept the default settings when prompted to do so and click Unzip.

Components Used

This document was developed and tested with Cisco CallManager 3.1(2c).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Configure the DC Directory Manager Password

This section presents you with the information to configure the features this document describes. Complete these procedures to replace the default DC Directory password with a password that you choose.

Change the Password

Complete these steps.

1. From the Cisco CallManager, go to Start > Run; type CCMPWDChanger and press enter.

2. If you run Cisco CallManager 3.3.3 only, you receive this message. Click OK to continue.

   

3. The application window appears.

   In the Administrator Password field, enter the current password and click Next.

   

4. The password change window appears.

   • Enter the User ID as Directory Manager.

   • Enter the New Password and Confirm New Password. Click OK.

   

5. If you run Cisco CallManager 3.3.3, this screen appears. Click OK.

   

6. If you run other versions of Cisco CallManager, this screen appears. Click OK. You do not have to reboot the CallManager servers, as notified by the message.

   

7. Click Exit to close the application.

   This utility modifies all the registry changes and synchronizes the new password with all Cisco CallManagers in the cluster. There is no need to run this utility in other Cisco CallManagers in the cluster. However, if you are running other applications like CRS, PA, CER and so forth, those applications need to be configured with the new password.

Restart Wordwide Web Publishing Service

You have successfully changed the password. Stop and start these services to allow you to look up again in the directory.

Note: This needs to be done in all Cisco CallManagers in the cluster.

1. Go to the Control Panel and select Administrative Tools, then double-click Services. The Services window appears.

2. Highlight the Worldwide Web Publishing Service entry, click Stop, and then click Start .

   

   

Verify

Complete these steps to verify that you successfully changed the Cisco CallManager DC Directory Manager password.

1. Go to the Cisco CallManager Administration page and select User > Global Directory.

   

2. The User Information window appears. Click Search.

   

   If you are able to view the users configured in the system, as shown in this example, the configuration is successful.

   

Troubleshoot

If you are not able to view the users configured in the system, verify these items:

1. The new password is effective: Log in to the DC Directory with the new password.

2. The Worldwide Web Publishing is restarted and running after the restart.

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Related Information

• Voice Technology Support
• Voice and IP Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems