Document ID: 100301
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
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Related Information
Introduction
This document explains the recommended workaround for the Unable to open a SQL connection to the Master Database. Call Technical Support error message that appears within the installation of Cisco Unity.
Prerequisites
Requirements
Cisco recommends that you have knowledge of Cisco Unity.
Components Used
The information in this document is based on Cisco Unity 4.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
When you install Cisco Unity, this error message displays:
The following problem was found while verifying that the system meets the installation requirements: Unable to open a SQL connection to the Master Database. Call Technical Support.
Solution
This error message is likely to occur if the SQL services become inactive.
In order to overcome this problem, perform these actions:
-
Ensure that SQL is installed in the Cisco Unity server.
-
Make sure that the MSSQLSERVER runs on the server. If it does not, restart the MSSQLSERVER first and then install Cisco Unity.
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| Service Providers: Voice over IP |
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Related Information
- Installing and Configuring Cisco Unity Software
- Cisco Unity New Install on an MCS 7835: Dongle is Not Recognized
- Voice Technology Support
- Voice and Unified Communications Product Support
-
Recommended Reading:
Troubleshooting Cisco IP Telephony
- Technical Support & Documentation - Cisco Systems
| Updated: Jan 10, 2008 | Document ID: 100301 |
