Cisco Unity

Document ID: 100259

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

When you try to delete a Cisco Unity subscriber with SAWeb, this error message displays: Delete failed 0x80043307 (E_NOTIFIER_USER_NOT_MONITORED).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unity 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you try to delete a Cisco Unity subscriber, the error message Delete failed 0x80043307 (E_NOTIFIER_USER_NOT_MONITORED) displays. This occurs in Cisco Unity 4.x when you delete a subscriber that is not set to use a Message Waiting Indicator (MWI) for message notification.

Solution

Note: You can delete the subscribers with the Bulk Subscriber Delete tool or Global Subscriber Manager tool, which are located at the Cisco Unity Tools Depot .

In order to delete the subscriber with SAWeb, perform these steps:

1. Login to the Cisco Unity Administrator, and choose Subscribers from the left-hand menu.

2. Click the Find a subscriber icon. Type the name of the subscriber, and click the name.

3. Choose Messages from the left-hand menu.

4. On the Messages page, check the Use MWI for message notification box.

5. Press the Save button to save the entry.

6. Click the Delete icon on the Subscriber page to delete this subscriber.

7. Repeat the procedure for all the subscribers that you want to delete.

8. If the AvDSAD and AvDSGlobalCatalog services are not running, the SA takes the change but does not process it. You must check to make sure that these services are running.

Note: If you receive the above error message after you delete a subscriber from Cisco Unity and re-import it, you need to delete the subscriber from Active Directory (AD), recreate it, and then re-import it back to the Unity server.

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Related Information

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