Cisco Unity

Document ID: 23269

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Configuration
Troubleshoot
      Problem
      Solution
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Related Information

Introduction

This document provides information about configuring Cisco Unity versions 3.x and 4.x for Exchange to delete saved messages after a specific number of days.

Prerequisites

Requirements

There are no specific prerequisites for this document.

Components Used

The information in this document is based on these software versions:

• Cisco Unity versions 3.x and 4.x for Exchange

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Configuration

You can automatically delete the messages from Cisco Unity for a specified period of time by configuring the Cisco Unity Message Store Manager script properties.

In order to enable this feature in Unity, perform these steps:

1. In the Cisco Unity Tools Depot, expand Administration Tools and double-click Message Store Manager.

   The Cisco Unity Message Store Manager window displays.

   

2. Select the Message Store Agents required.

   In this case, it is Test.

   

3. Click Scripts, then right-click Move message from Inbox to Unity Dumpster. Select Properties from the pop-up menu.

   A new window opens with the name Move messages from Inbox to Unity Dumpster.

   

4. Set the Message Age to the required period. For example, you might only want to delete messages that arrived more than 7 days ago. Click OK.

   

   You can choose to have a script act on messages of a particular age.

Troubleshoot

Problem

Cisco Unity versions 3.x and 4.x do not automatically delete messages from the subscriber's inbox.

Solution

The Cisco Unity message storage is Microsoft Exchange, so you can use Mailbox Manager from Microsoft to automatically remove messages of any type or in any state. Mailbox Manager can also be configured to send a message to the subscriber or the system administrator, notifying them of the messages that will be removed. In order to specifically target voicemail messages, use the message class IPM.Note.Voice.Unity as your filter.

More information about Mailbox Manager is available at XADM: Exchange 2000 Server SP1 Mailbox Manager . Mailbox Manager is also available in Exchange 2003.

Note: Mailbox Manager is a Microsoft tool. All questions about the tool and requests for support must be directed to Microsoft.

Beginning with Cisco Unity versions 3.1(1) and 4.0(1), there is a utility called Message Store Manager that uses scripts to remove saved messages. For more information, refer to Message Store Manager .

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems