Cisco Unity

Document ID: 109709

Contents

Introduction
Before You Begin
      Requirements
      Components Used
      Conventions
Use RPCTest to Detect Communication Status with Microsoft Exchange
      Run the RPCTest Tool on Unity from the Command Line
Verify
Troubleshoot
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Related Information

Introduction

This document describes how to use the RPCTest tool available on Cisco Unity to detect via remote procedure call (RPC) if the Microsoft Exchange server is really reachable.

This procedure is helpful when you receive errors that state the Microsoft Exchange server is off line, but you have access to Exchange, and it appears to be reachable.

Before You Begin

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unity

• Microsoft Exchange Server

Components Used

The information in this document is based on these hardware and software versions:

• Unity versions 4.x and higher

• Exchange 2000 and higher

  Note: Make sure that Microsoft Exchange is on a separate server than the Cisco Unity server.

Conventions

For information on document conventions, refer to Cisco Technical TipsConventions.

Use RPCTest to Detect Communication Status with Microsoft Exchange

Cisco Unity uses RPC in order to determine if it can talk to the Microsoft Exchange server. The RPCTest tool uses this functionality to help troubleshoot communications problems between the two servers.

Run the RPCTest Tool on Unity from the Command Line

This procedure describes how to use this tool in order to detect if Microsoft Exchange server communicates properly with Cisco Unity using RPC.

Complete these steps in order to run the RPCTest tool:

1. On the Cisco Unity Server, go to Start > Run, and type cmd in order to bring up the command-line window.

2. Change directories to x:\CommServer\Utilities\Customer Support Tools\RPCTest\.

   Where x is the drive letter where Commserver is installed.

3. Run this command:

   rpctest -s exchangeservername
   
   

   Where exchangeservername is the name of your Exchange server that Unity claims does not respond.

   The results of this command show you whether the server is on line or off line.

   This output shows the server on line.

   

   This output shows the server off line.

   

Verify

There is currently no verification procedure available for this configuration.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

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Related Information

• Diagnosing Exchange Server Offline Issues for Cisco Unity 3.x and Later
• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems