Document ID: 109709
Contents
Introduction
Before You Begin
Requirements
Components Used
Conventions
Use RPCTest to Detect Communication Status with Microsoft Exchange
Run the RPCTest Tool on Unity from the Command Line
Verify
Troubleshoot
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Related Information
Introduction
This document describes how to use the RPCTest tool available on Cisco Unity to detect via remote procedure call (RPC) if the Microsoft Exchange server is really reachable.
This procedure is helpful when you receive errors that state the Microsoft Exchange server is off line, but you have access to Exchange, and it appears to be reachable.
Before You Begin
Requirements
Cisco recommends that you have knowledge of these topics:
-
Cisco Unity
-
Microsoft Exchange Server
Components Used
The information in this document is based on these hardware and software versions:
-
Unity versions 4.x and higher
-
Exchange 2000 and higher
Note: Make sure that Microsoft Exchange is on a separate server than the Cisco Unity server.
Conventions
For information on document conventions, refer to Cisco Technical TipsConventions.
Use RPCTest to Detect Communication Status with Microsoft Exchange
Cisco Unity uses RPC in order to determine if it can talk to the Microsoft Exchange server. The RPCTest tool uses this functionality to help troubleshoot communications problems between the two servers.
Run the RPCTest Tool on Unity from the Command Line
This procedure describes how to use this tool in order to detect if Microsoft Exchange server communicates properly with Cisco Unity using RPC.
Complete these steps in order to run the RPCTest tool:
-
On the Cisco Unity Server, go to Start > Run, and type cmd in order to bring up the command-line window.
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Change directories to x:\CommServer\Utilities\Customer Support Tools\RPCTest\.
Where x is the drive letter where Commserver is installed.
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Run this command:
rpctest -s exchangeservernameWhere exchangeservername is the name of your Exchange server that Unity claims does not respond.
The results of this command show you whether the server is on line or off line.
This output shows the server on line.
This output shows the server off line.
Verify
There is currently no verification procedure available for this configuration.
Troubleshoot
There is currently no specific troubleshooting information available for this configuration.
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Related Information
- Diagnosing Exchange Server Offline Issues for Cisco Unity 3.x and Later
- Voice Technology Support
- Voice and Unified Communications Product Support
- Technical Support & Documentation - Cisco Systems
| Updated: Feb 26, 2009 | Document ID: 109709 |
