Solve More IT Problems Faster

Fast, Efficient Remote Support

Video Data Sheet

Learn the many benefits of Cisco WebEx Support Center in this overview. (Video - 5:13 min)

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Provide real-time IT support to employees anywhere in the world. Cisco WebEx Support Center helps you to decrease downtime while increasing help desk productivity. IT support reps can perform fast fixes from anywhere in the world, without costly on-site service visits.

Cisco WebEx Support Center also helps you:

• Quickly Resolve Remote Support Issues: Improve availability and uptime with fast problem diagnosis, reduced handling time, and increased first call resolution. Boost help-desk technician productivity and response time.
• Efficiently Manage Remote Devices: Service unattended servers, computers, desktops, networks, and POS devices across the company in real time. Your help-desk team can accurately troubleshoot, resolve issues, and run patch updates from a centralized dashboard.
• Accelerate Diagnosis and Problem Solving: View and control an employee's entire desktop or just specific applications. Diagnose problems, transfer files, and install patches or updates with remote support software.
• Improve Company Satisfaction: Manage hardware and software proactively and reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere—even through most firewalls. Employees don't need to be present. File transfer, application control, and other tools help you keep systems up and running.

Is the Cisco WebEx Support Center Your Best Choice?

See the WebEx Product Comparison

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