Cisco Small Business Voice Gateways and ATAs (Linksys Business Series)

If you are not hearing a dial tone it is most likely that the phone is not properly connected to the Phone port of the router. To verify the settings needed for your VOIP connection, follow the directions below.

Go through this checklist until your problem is solved:

• Connecting Devices Together
• Power Cycling
• Configuring the Tone Setting on the Telephone
• Ensuring the Network has an Active Internet Connection
• Verifying Account Information and Confirm that the Phone Line is Registered with VOIP Provider

Connecting Devices Together

Step 1:
The Phone1 port allows you to connect the router to your telephone (or fax machine) using an RJ-11 telephone cable (not included). This port is for your primary Vonage line. 

Note: Phone2 If you have a second Vonage line, the Phone2 port allows you to connect the router to your second telephone (or fax machine) using an RJ-11 telephone cable (not included).

Step 2:
Check if the corresponding LEDs on the router are lit.

Step 3:
After checking the LEDs on the router follow the steps below.

Power Cycling

Step 1:
Disconnect the RJ-11 telephone cable that connects the router and telephone.

Step 2:
Reconnect the RJ-11 telephone cable to the router.

Step 3:
After power cycling the router follow the steps below.

Configuring the Tone Setting on the Telephone

Make sure your telephone is set to its tone setting (not pulse). For instructions, consult the phone documentation. After ensuring the tone setting on the telephone, follow the steps below.

Ensuring the Network has an Active Internet Connection

After ensuring that you have an active Internet connection with your network, try accessing the Internet and check if the router's Internet LED is lit. If you do not have a connection, power off your network devices, including the router and cable/DSL modem. Wait for 30 seconds and power on the cable/DSL modem first then power on the router and other network devices. After ensuring the network has an active Internet connection, follow the steps below.

Verifying Account Information and Confirm that the Phone Line is Registered with VOIP Provider

The phone number, status of this Internet phone line, and other registration details are displayed on the router's Registration Status. If it is not registered, then you should register it with VOIP provider. For instructions, click here.