|
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Cisco Unity Express 3.2
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Cisco Unity Connection 2.1
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Cisco Unity 7.0
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Target Customers
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Branch Office
SMB Commercial
Distributed Enterprise
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SMB
Commercial
Enterprise
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Enterprise
Commercial
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Platform
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Router
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Server
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Server
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Maximum capacity (Ports/Sessions)
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24
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72
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200 per server (multiple servers supported)
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Maximum capacity (Mailboxes)
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250
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7500 per server
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15,000 per server (multiple servers supported)
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Intuitive Telephone User Interface
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Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
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X
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X
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X
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Reverse, pause, or fast forward message
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X
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X
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X
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Control volume, speed during playback
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|
X
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X
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Pause or resume during message recording
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|
X
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X
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Address message to multiple recipients
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X
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X
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X
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Remove introductions to forwarded messages
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|
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X
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Search for messages by name, caller ID, phone number, extension
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|
X
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X
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Regular, urgent, and private messages
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X
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X
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X
VM, UM-E
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|
Secure (encrypted) messages
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X
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X
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Future delivery
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X
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X
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Return receipt
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X
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X
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X
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Live record
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X
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X
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X
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Live reply
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X (Internal and external callers)
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X
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X (Internal and external callers)
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Address message by extension or spell-by-name
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X
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X
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X
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Message delivery to non-subscribers or subscribers at non-office telephone numbers
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X
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X
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X
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Emulation of legacy TUIs
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X
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X
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Forward fax to any fax machine
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X
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X
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X
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Desktop Message Access*
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|
Single inbox and message store
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|
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X
UM-E, UM-D
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Play, save and delete voice mail
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X
IMAP
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X
IMAP, Inbox
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X
UM, IMAP, IMAP-O, Inbox
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Reply, forward, record voice mail
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X
Inbox
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X
UM, IMAP-O, Inbox
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|
Message Waiting Indicator synchronization
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X
IMAP
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X
IMAP, Inbox
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X
UM, IMAP, IMAP-O, Inbox
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Embedded VCR-style interface to play, pause, rewind, fast forward
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X
Inbox
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X
UM, IMAP-O, Inbox
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Generic media player to play, pause, rewind, fast forward
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X
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X
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Easily respond to voice mail with email
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|
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X
UM
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Apply inbox assistant rules to voice and fax mail
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|
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X
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End User Features
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Personal web administration via Cisco Personal Communications Assistant
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X
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X
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Full or brief TUI menus
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X
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X
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X
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Change prompt and message playback speed
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X
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X
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Address/record or Record/address message
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X
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X
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Record multiple personal greetings
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X
2 greetings
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X
5 greetings
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X
5 greetings
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Alternate (Out-of-Office) greeting
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X
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X
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X
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Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone
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X
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X
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Message notification - SMTP text, pager, phone destinations, SMS
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X
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X
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X
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Cascade message notifications
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X
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X
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X
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Announce/Don't announce message counts (total, saved, new)
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X
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X
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X
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Announce/don't announce transferred call
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X
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X
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Send callers to call, directory, or interview handlers
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X
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X
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X
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Select order of message receipt (LIFO/FIFO, type) via GUI
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X
via VoiceView Express
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X
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X
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RIM Blackberry support
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|
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X
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Pocket PC support
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|
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X
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Pam Treo support
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|
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X
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Message monitor (live call screening)
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|
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X
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Cisco Unified Personal Communicator Support
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X
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X
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Interrupted Session Recovery
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|
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X
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Alternate extensions
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X
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X
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X
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Private distribution lists
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X
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X
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X
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Include non-subscribers in distribution lists
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X
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PIN-less login to voice mailbox
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X
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X (via trusted alternate extension)
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Call Transfer Features
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Route incoming calls by caller ID
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X
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Route incoming calls by time of day
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X
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X
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Route incoming calls by calendar (free/busy on Exchange)
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X
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Simple transfer and screening
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X
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X
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Subscriber zero-out
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X
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|
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Transfer to alternate contact number
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X
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Call transfer rules using Cisco Unified Mobility
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Deploy w/Cisco Unified Mobility
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N/A
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Deploy w/Cisco Unified Mobility
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Voice-enabled Messaging (ASR)**
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Voice dial directory, personal contacts
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X
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X
Subscriber Address Menu Only
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Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)
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X
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X
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Pause, resume, speed up, slow down, skip ahead, skip back commands
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X
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Edit and manage personal greetings
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X
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Voice integration with Cisco Unified MeetingPlace Express
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X
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Email access via Text-To-Speech
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Play, repeat, save messages
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X
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X
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Process messages (delete, save as new, reply, forward, hear day or time stamp, skip to next message)
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|
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X
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IP Phone Services
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Visual Message Locator (Cisco Unity/Unity Connection Phone View, VoiceView Express for Cisco Unity Express)
|
X
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X
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X
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Manage messages
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X
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X
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X
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Manage mailbox settings
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X
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|
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Icon representation of private and urgent messages
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X
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X
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X
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Display user's message store capacity percentage
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X
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|
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Sort messages by caller, date, type, priority
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X
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X
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X
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Search messages by caller, sender, date, CLID, priority
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|
X
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X
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Fax
|
|
T.37 inbound & outbound simple fax
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X
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X
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Cisco Fax Server
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|
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X
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Third-party fax server
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|
|
X
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Localizations***
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English (US-ENU)
|
X
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X
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X
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TTD/TTY
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|
X
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X
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See individual system guides for details
|
19
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18
|
28
|
|
Enterprise deployment
|
|
System networking
|
X
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|
X
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Multiple Sites
|
X
|
X
Single server
|
X
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VPIM
|
X
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X
10 locations only
|
X
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AMIS
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|
|
X
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Cisco Unity Bridge
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|
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X
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Redundancy
|
|
|
X
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Telephony environments
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|
Cisco Unified Communications Manager
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X
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X
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X
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Cisco Unified Communications Manager Express
|
X
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X
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X
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Legacy PBX via PIMG
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|
X
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X
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Multiple Simultaneous Integrations
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|
X
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X
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Serial Integrations
|
|
|
X
|
|
Analog Integrations
|
|
|
X
|
|
Security Features
|
|
Cisco Security Agent
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|
X
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X
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Password and PIN policy options
|
X
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X
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X
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Call-restriction tables - prevent toll fraud
|
X
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X
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X
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Secure, private messaging (encryption)
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|
X
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X
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Security event logging
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|
X
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X
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User PIN reset
|
X
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X
|
X
|
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Message archiving utilities
|
|
X
|
X
|
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Support HTTPS for secure web access
|
X
|
X
|
X
|
|
Secure Signaling and Media
|
|
X
|
X
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RSA Secure-ID 2-factor one-time PIN authentication interface
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|
|
X
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Secured Hash Algorithm for PIN and web password
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SHA-1
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SHA-1
MD-5
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SHA-1
MD-5
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|
Interactive Voice Response
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|
Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000)
|
X
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|
|
|
IVR Web application development
|
X
|
|
|
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HTTP Support
|
X
|
|
|
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Create Automated Attendant scripts through GUI
|
X
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|
|
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Outbound email and fax notification
|
X
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|
|
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Historical and real-time reporting on IVR
|
X
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|
|
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Administration
|
|
Admin interface
|
X
Web & CLI
|
X
Web
|
X
Web
|
|
Password synchronization with Cisco Unified Communications Manager Express
|
X
|
|
|
|
Installation
|
X
< 30 min
|
X
<1 hour
|
X
Approx 4 hours
|
|
Reports
|
X
|
X
|
X
|
|
System Broadcast
|
X
|
X
|
X
|
|
Auto-Attendant
|
X
5 levels
|
X
Unlimited levels
|
X
Unlimited levels
|
|
Directory, call, interview handlers
|
|
X
|
X
|
|
Alternate TUI Key Mappings
|
|
X
|
X
|
|
Custom Key Mapping
|
|
|
X
|
|
Hospitality integration
|
|
|
X
|
