Cisco Unity Express

Table Of Contents

Release Notes for Cisco Unity Express 8.6

Contents

System Requirements

Hardware Supported for Cisco Unity Express 8.6

Languages Supported for Cisco Unity Express 8.6

Files Included in Cisco Unity Express 8.6

Cisco Unity Express Software Licenses and Factory-Set Limits

Cisco Unified IP Phone Support

Cisco Unity Express Software License Activation

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New Hardware Supported in Cisco Unity Express 8.6.1

SM-SRE-710-K9 and SM-SRE-910-K9

New Features and Enhancements in Cisco Unity Express 8.6.1

Prepositioning the Cisco Unity Express Application on a Local Partition

Editor Express Enhancements

Fax Preview

Secure Messaging

Support for Hosted SMTP Providers

Support for New IMAP Clients

Support for Client Services Framework (CSF) clients

Support for Additional Languages

New and Modified CLI Commands

New and Modified CLI Commands in Cisco Unity Express 8.6.1

Caveats

IOS Caveats Related to Cisco Unity Express

Open Caveats—Cisco Unity Express Version 8.6.1

Release Notes for TimeCardView 8.6

Hardware Supported for TimeCardView 8.0

Cisco Unified IP Phones Supporting TimeCardView 8.6

Languages Supported for TimeCardView 8.6

TimeCardView 8.6 Software Licenses and Factory-Set Limits

Files Included in TimeCardView 8.6

TimeCardView 8.6 Software Compatibility

TimeCardView 8.6 Caveats

Resolved Caveats — TimeCardView Version 8.6.1

Open Caveats — TimeCardView Version 8.6.1

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines

Release Notes for Cisco Unity Express 8.6

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First Published: June 17, 2011

Last Updated: August 26, 2011

Cisco Unity Express 8.6.x

Text Part Number OL- 25288-02

These release notes support Cisco Unity Express 8.6.x and are updated as needed.

We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express version.

Table 1 Cisco Unity Express 8.6.x History

Cisco Unity Express Version	Released
8.6.1	June 17, 2011

Note The user documentation for Cisco Unity Express refers to this version as 8.6. The 8.6.1 version is the first released version for Cisco Unity Express 8.6.

Contents

These release notes contain the following sections:

•System Requirements

•New Features and Enhancements

•Caveats

•Additional References

•Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

Hardware and software requirements for Cisco Unity Express 8.6.x are in the following sections:

•Hardware Supported for Cisco Unity Express 8.6

•Languages Supported for Cisco Unity Express 8.6

•Files Included in Cisco Unity Express 8.6

•Cisco Unity Express Software Licenses and Factory-Set Limits

•Cisco Unified IP Phone Support

•Cisco Unity Express Software License Activation

•Software Upgrade Overview

•Software Compatibility

•Determining the Software Version and License

Hardware Supported for Cisco Unity Express 8.6

Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 8.6.

Table 2 Supported Platforms in Cisco Unity Express 8.6 and Minimum Cisco IOS Release Required 

Cisco Platform	Cisco Unity Express Enhanced Network Module (NME-CUE)	Cisco Unity  Express AIM2-CUE	Cisco Unity Express ISE-CUE module installed in Cisco 18611	Cisco Unity Express on ISM-SRE-300-K9	Cisco Unity Express on SM-SRE-700-K9 and SM-SRE-900-K9	Cisco Unity Express on SM-SRE-710-K9 and SM-SRE-910-K9
Cisco 1861	—	—	12.4(11)XW 12.4(20)T	—	—	—
Cisco 2801	—	12.4(22)YB4 12.4(24)T	—	—	—	—
Cisco 2811 Cisco 2821 Cisco 2851	12.4(9)T	12.4(22)YB4 12.4(24)T	—	—	—	—
Cisco 2901	—	—	—	15.0(1)M	—	—
Cisco 2911 Cisco 2921 Cisco 2951	15.0(1)M2	—	—	15.0(1)M	15.0(1)M	15.1(4)M
Cisco 3725 Cisco 3745	12.4(9)T	—	—	—	—	—
Cisco 3825 Cisco 3845	12.4(9)T	12.4(22)YB4 12.4(24)T	—	—	—	—
Cisco 3925 Cisco 3945	15.0(1)M2	—	—	15.0(1)M	15.0(1)M	15.1(4)M
Cisco 3925E Cisco 3945E	15.1(1)T2	—	—	—	15.1(1)T	15.1(4)M

1 The ISE-CUE module is pre-installed in the 1861 and cannot be removed. The Cisco 1861 ships with the IOS release pre-installed. 2 The SM-NM-ADPTR is required to install the NME-CUE on the Cisco 29xx and 39xx platforms.

Languages Supported for Cisco Unity Express 8.6

Cisco Unity Express 8.6 supports 24 different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, command-line-interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are only available in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9. You can install up to two languages on the AIM2-CUE and ISE-CUE.

Cisco Unity Express 8.6 supports the following languages:

•Arabic

•Chinese (Hong Kong) — New in this release

•Chinese (Mandarin)

•Chinese (Traditional for Taiwan) — New in this release

•Danish

•Dutch

•English (United Kingdom)

•English (United States)

•French (Canada)

•French (Europe)

•German

•Hungarian

•Italian

•Japanese

•Korean

•Norwegian

•Portuguese (Brazil)

•Portuguese (Portugal)

•Russian

•Spanish (Europe)

•Spanish (Latin America)

•Spanish (Mexico)

•Swedish

•Turkish

Files Included in Cisco Unity Express 8.6

For the list of files included in Cisco Unity Express 8.6, see the Cisco Unity Express 8.6 Installation and Upgrade Guide.

Cisco Unity Express Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.

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Table 3 Cisco Unity Express Supported License in Mailboxes 

License Type	Supported License	Count per License	Max Count
			AIM2	NME	CUE on ISM-SRE-300-K9	CUE on: SM-SRE-700-K9 SM-SRE-710-K9 SM-SRE-900-K9 SM-SRE-910-K9
Mailboxes	FL-CUE-MBX-5 FL-CUE-NR-MBX-5*	5	65	275	100	500
Voice Ports	FL-CUE-PORT-2 FL-CUE-NR-PORT-2*	2	6	24	10	32
IVR Sessions	FL-CUE-IVR-2 FL-CUE-NR-IVR-2*	2	6	24	10	32
TimeCardView Users1	FL-TCV-USER-1 FL-TCV-NR-USER-1*	1	65	275	100	500

1 TimeCardView is an add-on application that enables you to track time and attendance. For more information, see Release Notes for TimeCardView 8.6.

* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses.

Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts. Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.

Table 4 lists the number of voice ports that are installed by default.

Table 4 Default Voice Ports Installed 

Hardware Module	Number of Voice Ports Installed by Default
SM-SRE-910-K9	4
SM-SRE-900-K9	4
SM-SRE-710-K9	4
SM-SRE-700-K9	4
ISM-SRE-300-K9	2
NME-CUE	8
AIM2-CUE	6

Note The Cisco 1861 platform with the ISE-CUE module installed supports 65 mailboxes and six voice ports which do not require licenses.

Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.

Table 5 describes the various voicemail limits. Table 6 describes the various IVR limits.

Table 5 Cisco Unity Express 8.6 Voicemail Limits 

Voicemail Limits	ISE-CUE on Cisco 1861	AIM2	NME	CUE on ISM-SRE-300-K9	CUE on SM-SRE-700-K9, SM-SRE-710-K9 SM-SRE-900-K9 SM-SRE-910-K9
Total Mailbox Storage (Hrs)	14 or 81	14	300	60	600
Number of Users	100	100	300	200	500
Number of IMAP sessions	20	20	50	50	250
Number of VoiceView sessions	4	3	24	10	32
Number of Groups	30	30	40	40	40
Number of Group Owners	100	100	400	400	400
Number of Group Members	200	200	1000	1000	1000
Number of Public Distribution Lists	15	15	25	25	25
Maximum List Members	500	500	1000	1000	1000
Maximum Remote Users	20	20	100	100	100
Maximum Remote Locations	100	100	500	500	500
Maximum Cached Users	20	20	100	100	100
Number of Languages Supported	2	2	5	5	5
Number of SIP/JTAPI Triggers	8	8	12	8	12
Number of Custom Scripts	12	12	16	16	16
Number of Custom AA Applications (non system)	4	4	8	8	8
Custom Prompts Capacity (Meg2 /minute) per Installed Language	25/50	25/50	125/250	125/250	125/250
Number of days of Historical Data Stored	90	90	365	365	365
Number of Simultaneous Historical Reporting Clients Supported	2	2	2	2	2

1 With historical reporting or multiple languages. 2 Meg is for engineering use.

Table 6 Cisco Unity Express 8.6 IVR Limits 

IVR Limits	AIM2	NME	CUE on ISM-SRE-300-K9	CUE on SM-SRE-700-K9, SM-SRE-710-K9 SM-SRE-900-K9 SM-SRE-910-K9
Max Size Template documents	8 KB	8 KB	8 KB	8 KB
Max Size Tiff Documents	512 KB	512 KB	512 KB	512 KB
Max Size Generic Documents	512 KB	512 KB	512 KB	512 KB
Number of Template Documents (Per Installed Language)	10	50	50	50
Number of Tiff Documents (Per Installed Language)	5	25	25	25
Number of Generic Documents (Per Installed Language)	5	25	25	25
Number of Custom HTTP Triggers	21	81	41	82
Max Sessions for HTTP Triggers	IVR	IVR	IVR	IVR
Number of Custom IVR Applications	4	8	8	8
Number of Database Profiles	5	8	8	8
Number of Database Connections/Profile	NA	21 times IVR	21 times IVR	21 times IVR
Number of Attachments per E-mail	5	5	5	5
E-mail/F ax Max Queue Size	500	500	500	500
Number of VoiceXML Webapps	2	8	4	8

1 Number of licensed IVR sessions.

Note The Cisco 1861 platform with the ISE-CUE module installed does not support IVR.

Cisco Unified IP Phone Support

Table 7 lists the Cisco Unified IP Phones supported in Cisco Unity Express 8.6.

Table 7 Cisco Unified IP Phones Supported 

Cisco Unified IP Phone Model	Supports Basic Voicemail Calls	Supports VoiceView Express	Supports TimeCardView
521/524G	X		X
SPA 525	X
SPA 941	X
SPA 942	X
3911/51	X
7921	X	X	X
7925	X	X	X
7940	X	X	X1
7940/G	X	X	X
7941	X	X	X
7942	X	X	X
7945	X	X	X
7960	X	X	X1
7960/G	X	X	X
7961	X	X	X
7962	X	X	X
7965	X	X	X
7970	X	X	X
7971	X	X	X
7975	X	X	X
8961	X	X	X
9951	X	X
9971	X	X

1 Does not support the integrated login view of TimeCardView and VoiceView Express (TimecardView plus inbox option).

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Cisco Unity Express Software License Activation

Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.

Note When you upgrade to version 8.6 from any version prior to 7.1, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.

Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.6.x:

•A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide.

•Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide.

•A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide. We recommend using this upgrade process only if the other methods are unsuccessful.

Table 8 provides a matrix of the upgrade processes available for the different software versions for the supported modules. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.

To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

Table 8 Cisco Unity Express Software 8.6.x Upgrade Process Matrix 

Upgrade for CUE on SM-SRE-700-K9 From Release	Upgrade for CUE on ISM-SRE-300-K9 From Release	Upgrade for AIM2-CUE From Release	Upgrade For NME-CUE From Release	Upgrade For 1861 From Release	To 8.6.x
8.5.x	8.5.x	8.5.x	8.5.x	8.5.x	soft inst. upgrade soft inst. clean boot helper
8.0.x	8.0.x	8.0.x	8.0.x	8.0.x
N/A	7.1.x	7.1.x	7.1.x	7.1.x
N/A	N/A	N/A	7.0.x	7.0.x
N/A	N/A	N/A	3.2.x	3.2.x

When planning your software upgrade, consider the following:

•If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

•If your system is using an AIM-CUE module, you must upgrade to the AIM2-CUE module before upgrading the software to Cisco Unity Express 8.6.x.

•Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Software Compatibility

Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 8.6.x compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express and the license being used, perform the following steps:

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Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following commands to enter the Cisco Unity Express command environment:

enable

<router password>

•NME-CUE and AIM2-CUE:

service-module service-engine slot/port session

•ISM-SRE-300-K9 :

service-module ism slot/port session

•SM-SRE-700-K9 and SM-SRE-900-K9:

service-module sm slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show license

New Features and Enhancements

This section describes new features and enhancements in Cisco Unity Express 8.6.x, and is divided into the following sections:

•New Hardware Supported in Cisco Unity Express 8.6.1

•New Features and Enhancements in Cisco Unity Express 8.6.1

•New and Modified CLI Commands

New Hardware Supported in Cisco Unity Express 8.6.1

Cisco Unity Express 8.6.1 supports the following new hardware:

•SM-SRE-710-K9 and SM-SRE-910-K9

SM-SRE-710-K9 and SM-SRE-910-K9

Cisco Unity Express 8.6.1 adds support for the SM-SRE-710-K9 and SM-SRE-910-K9 modules. These modules are Services Ready Engine (SRE) modules supported on the following router models:

•Cisco 2911

•Cisco 2921

•Cisco 2951

•Cisco 3925

•Cisco 3945

•Cisco 3925E

•Cisco 3945E

New Features and Enhancements in Cisco Unity Express 8.6.1

Cisco Unity Express 8.6.1 supports the following new features and enhancements:

•Prepositioning the Cisco Unity Express Application on a Local Partition

•Editor Express Enhancements

•Fax Preview

•Secure Messaging

•Support for Hosted SMTP Providers

•Support for New IMAP Clients

•Support for Client Services Framework (CSF) clients

•Support for Additional Languages

Prepositioning the Cisco Unity Express Application on a Local Partition

An earlier version of this document described support for this feature. This feature is not supported.

Editor Express Enhancements

Additional menu options have been added to the GUI for Editor Express.

Fax Preview

Fax Preview displays a preview of the fax message attachment in the VoiceView Express interface on the screen of Cisco IP Phones. Fax Preview is supported on the following selected Cisco Unified IP phones:

•Cisco Unified IP Phone 7941

•Cisco Unified IP Phone 7942

•Cisco Unified IP Phone 7945G

•Cisco Unified IP Phone 7961

•Cisco Unified IP Phone 7962

•Cisco Unified IP Phone 7965G

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7975G

•Cisco Unified IP Phone 8961

•Cisco Unified IP Phone 9951

•Cisco Unified IP Phone 9971

Secure Messaging

Beginning with Cisco Unity Express 8.6, secure messaging allows you to configure the secure messaging settings globally or for individual mailboxes. Messages marked secure can only be accessed if the subscriber accesses Cisco Unity Express Web Voicemail using a secure HTTPS session.

Support for Hosted SMTP Providers

Cisco Unity Express 8.6 supports SMTP over TLS version 1.0 or SSL version 3.0 to host the following SMTP providers:

•Gmail

•Yahoo Mail

•Windows Live

•Microsoft Exchange

•Hotmail

Support for New IMAP Clients

Cisco Unity Express 8.6 supports the following new IMAP clients:

•IP Phone third party clients

•Cisco Mobile 8.0

•Microsoft Outlook 2010

•Microsoft Entourage 2008

•Microsoft Windows Live Mail 12.0

•IBM Lotus Notes 8.5

•IBM Lotus Notes 8.0

•IBM Lotus Notes 7.0

Support for Client Services Framework (CSF) clients

Cisco Unity Express 8.6 supports the following clients that use the Client Services Framework (CSF):

•Cisco Unified Personal Communicator (CUPC) 8.5

•Cisco Unified Communications Integration™ for Microsoft Office Communicator 8.0

Support for Additional Languages

Cisco Unity Express 8.6 supports the following new languages:

•Hong Kong Chinese

•Traditional Chinese (Taiwan)

New and Modified CLI Commands

The following sections described new and modified commands in Cisco Unity Express 8.0:

•New and Modified CLI Commands in Cisco Unity Express 8.6.1

New and Modified CLI Commands in Cisco Unity Express 8.6.1

The following new commands have been added in Cisco Unity Express 8.6:

•secure-messaging incoming (mailbox)

•secure-messaging outgoing (mailbox)

•smtp server security

•voicemail secure-messaging outgoing

•voicemail secure-messaging (location)

The following command has been modified in Cisco Unity Express 8.6:

•show imap configuration

Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Releases.

Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express version.

The following information is provided for each caveat:

•Symptoms—a description of what is observed when the caveat occurs.

•Conditions—the conditions under which the caveat has been known to occur.

•Workaround—solutions, if available, to counteract the caveat.

Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

This section lists the following caveats:

•IOS Caveats Related to Cisco Unity Express

•Open Caveats—Cisco Unity Express Version 8.6.1

IOS Caveats Related to Cisco Unity Express

The following IOS caveat affects the ISM-SRE-300-K9, SM-SRE-700-K9 and SM-SRE-900-K9 supported in Cisco Unity Express 8.5. This caveat has been resolved in the following Cisco IOS releases: 15.0(1)M3, 15.1(1)T1 and 15.1(2)T. For information about the related IOS releases, see the Release Notes for Cisco IOS Release 15.0M and the Cross-Platform Release Notes for Cisco IOS Release 15.1M&T. See also CSCtg04677 in the "Open Caveats —Cisco Unity Express Version 8.0.1" section of the Release Notes for Cisco Unity Express 8.0.

CSCtf17799

Symptom: The service-module install command may intermittently fail with a "Corrupted TCL file detected" error.

Conditions: When using the service-module install command with an FTP download URL.

Workaround: There is no workaround, other than to reset the module and retry.

Open Caveats—Cisco Unity Express Version 8.6.1

CSCth96879

Symptom: When a SIP phone transfers a call to CUE there is no voice path after the transfer completes. This is regardless of whether the transferee is a SIP or SCCP phone.

Workaround: Configure voice class sip-profiles as below and apply this "voice-class sip profile 1" to the voip dial-peer towards CUE.

voice class sip-profiles 1 

request REINVITE sdp-header Audio-Attribute modify "sendonly" "sendrecv" 

After applying this sip-profiles setting to the voip dial-peer towards to CUE, there is audio path.

CSCte59995

Symptom: When Cisco phone 7975 is configured for Japanese locale, then "broadcast message > local location" menu on VoiceView Express shows "XML error [4] parse error".

Conditions: It only occurs with Japanese locale.

Workaround: None.

CSCtq10881

Symptom: Fax Preview picture not displayed on some of the Cisco IP phones (89xx, 99xx)

Conditions: It happens under normal conditions when attempting to preview a fax message on the Cisco IP Phone.

Workaround: None.

CSCtq62721

Symptom: 'Directory table full' message on CLI is seen when attempting to create maximum number of privileges.

Conditions: ISM-CUE with maximum number of users, voicemail mailboxes, groups, locations, public and private lists.

Workaround: None.

Release Notes for TimeCardView 8.6

This section of the release notes covers TimeCardView 8.6, an add-on application to Cisco Unity Express that enables you to track time and attendance.

Note Beginning in TimeCardView 7.1, software licenses for TimeCardView must be activated. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.

Hardware and software requirements for TimeCardView are in the following sections:

•Hardware Supported for TimeCardView 8.0

•Languages Supported for TimeCardView 8.6

•Files Included in TimeCardView 8.6

•Files Included in TimeCardView 8.6

•TimeCardView 8.6 Software Compatibility

•TimeCardView 8.6 Caveats

Hardware Supported for TimeCardView 8.0

TimeCardView 8.6 is supported on the following platforms:

•ISM-SRE-300-K9

•SM-SRE-700-K9

•SM-SRE-710-K9

•SM-SRE-900-K9

•SM-SRE-910-K9

•AIM2-CUE

•NME-CUE

•Cisco 1861 Integrated Services Router

Because TimeCardView is an add-on to Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to support TimeCardView 8.6, see the "Hardware Supported for Cisco Unity Express 8.6" section.

Cisco Unified IP Phones Supporting TimeCardView 8.6

See Table 7 for a list of the Cisco Unified IP Phones that support TimeCardView 8.6.

Languages Supported for TimeCardView 8.6

TimeCardView 8.6 supports only US English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands.

TimeCardView 8.6 Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco TimeCardView.

Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView.

The number of TimeCardView users cannot exceed the number of mailboxes in the system. For the available TimeCardView licenses and number of mailboxes supported, see Table 3.

Files Included in TimeCardView 8.6

For the NME-CUE and AIM2-CUE module:

•timecardview.nmx.8.6.x.pkg — Main package for the TimeCardView application

•timecardview.nmx.8.6.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For the ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9 modules:

•timecardview.sme.8.6.x.pkg — Main package for the TimeCardView application

•timecardview.sme.8.6.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For the Cisco 1861 Integrated Services Router:

•timecardview.ise.8.6.x.pkg — Main package for the TimeCardView application

•timecardview.ise.8.6.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For integration with QuickBooks:

•CUCE-TCVQB-Connector-Installer-8.6.x.exe

TimeCardView 8.6 Software Compatibility

TimeCardView 8.6 is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 8.6. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.

TimeCardView 8.6 Caveats

Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains:

•Resolved Caveats — TimeCardView Version 8.6.1

•Open Caveats — TimeCardView Version 8.6.1

The following information is provided for each caveat:

•Symptoms—A description of what is observed when the caveat occurs.

•Conditions—The conditions under which the caveat has been known to occur.

•Workaround—Solutions, if available, to counteract the caveat.

Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.

Resolved Caveats — TimeCardView Version 8.6.1

None.

Open Caveats — TimeCardView Version 8.6.1

None.

Additional References

For related documentation, see Cisco Unity Express Documentation, By Version.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm

Use this document in conjunction with the documents listed in the Additional References section.

DISCLAIMER FOR RECORDING A CONVERSATION

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

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