End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=)
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Updated:Mar 30, 2010
Cisco announces the end-of-sale and end-of life dates for the Cisco® Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=). The last day to order the affected product(s) is September 27, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=)
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
March 29, 2010
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
September 27, 2010
Last Ship Date: HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
December 26, 2010
End of SW Maintenance Releases Date: HW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
September 27, 2011
End of Routine Failure Analysis Date: HW
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.
September 27, 2011
End of New Service Attachment Date: HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
September 27, 2011
End of Service Contract Renewal Date: HW
The last date to extend or renew a service contract for the product.
December 23, 2014
Last Date of Support: HW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
September 30, 2015
HW = Hardware OS SW = Operating System Software App. SW = Application Software
The Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=) will support a special release of Cisco Unity Express Version 7.2 in order to interoperate with Cisco Unified Communications Manager Version 8.0 and Cisco Unified Communications Manager Express Version 8.0.
Table 2. Product Part Numbers Affected by This Announcement
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase the Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=) through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End of Sale date.