Cisco Unified Communications Component Overviews
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Table Of Contents
Cisco Unified Communications Component Overviews
Cisco Integrated Services Routers
Cisco Unified Computing System
Cisco 7800 Series Media Convergence Servers
Cisco Unified IP Phone Expansion Modules 7914, 7915, and 7916
Cisco Unified Communications Manager
Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Session Management Edition
Cisco Unified Communications Manager Express
Cisco Unified Survivable Remote Site Telephony
Cisco Intercompany Media Engine
Cisco Unified Communications Manager Attendant Console
Cisco Unified Application Environment
Cisco Unified Contact Center Express
Cisco Unified Customer Voice Portal
Cisco Unified Intelligence Suite and Intelligence Center
Cisco Computer Telephony Integration
Cisco Unified Personal Communicator
Cisco Unified Mobile Communicator
Cisco Unified Communications Integration™ for Microsoft Office Communicator
Cisco UC Integration™ for Cisco WebEx Connect
Cisco Unified Communications Widgets
Cisco Unified Client Services Framework
Cisco Unified Videoconferencing
Cisco Survivable Remote Site Voicemail
Cisco Unified Messaging Gateway
Internet Protocol Version 6 (IPv6)
Security Component-Adaptive Security Appliances
Management and Serviceability Components
Cisco Unified Communications Component Overviews
This chapter provides brief descriptions of the following Cisco Unified Communications system components:
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Cisco Integrated Services Routers
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Cisco Integrated Services Routers
Cisco 1800, 2800, 3800, 2900, and 3900 series integrated services routers can be deployed as voice gateway routers as part of the Cisco IP Communications solution. Deployments can use these routers as voice gateways with call component process for Cisco Unified Communications Manager.
The Cisco 1800 Series integrated services routers are ideal for small to medium-sized businesses and small enterprise branch offices. The 1800 series routers help businesses to reduce costs by deploying a single, resilient system for fast, secure delivery of multiple mission-critical business services. The Cisco 1861 integrated services router is a modular platform that provides voice, data, voice-mail, automated attendant, video, and security capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs and with built-in security. It includes:
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Cisco 2800 and 3800 series integrated services routers communicate directly with Cisco Unified Communications Manager, allowing for the deployment of IP telephony solutions for large enterprises and service providers that offer managed network services. These routers provide a highly flexible and scalable solution for small and medium-sized branches and regional offices.
The Cisco 2800 and 3800 series voice gateway routers support a wide range of packet telephony-based voice interfaces and signaling protocols, providing connectivity support for more than 90 percent of PBX and PSTN connection points. Signaling support includes T1/E1 Primary Rate Interface (PRI), T1 channel associated signaling (CAS), E1-R2, T1/E1 QSIG protocol, T1 Feature Group D (FGD), Basic Rate Interface (BRI), foreign exchange office (FXO), ear and mouth (E&M), and foreign exchange station (FXS). These voice gateway routers can be configured to support from 2 to 540 voice channels.
The Cisco 2900 and 3900 series integrated services routers (ISRs) offer secure, wire-speed delivery of concurrent data, voice, and video services. The modular design of these routers provides maximum flexibility and allows you to configure the router to meet evolving needs.
The routers support virtual private network (VPN) encryption acceleration, intrusion-protection and firewall functions, and optional integrated call processing and voice mail. A wide variety of legacy network modules and interfaces, service modules (SMs), internal services modules (ISMs), next-generation packet voice/data modules (PVDM3), Services Performance Engines (SPEs), high-density interfaces for a wide range of connectivity requirements, and sufficient performance and slot density for future network expansion requirements and advanced applications are available.
Cisco 2900 and 3900 series integrated services routers with Cisco IOS Release 15.x supports FXS ports, Conferencing and transcoding DSP resources with the following gateways—MGCP 0.1, H.323, SCCP, and SIP.
However, the Cisco 2900 and 3900 Series gateways with the PVDM3 DSPs do not support Cisco fax relay.
For additional information, go to:
http://www.cisco.com/en/US/products/hw/routers/index.html
Cisco Unified Computing System
Cisco Unified Computing System (Cisco UCS) is an architecture that integrates computing resources (CPU, memory, and I/O), IP networking, network-based storage, and virtualization, into a single highly available system. This level of integration provides economies of power and cooling, simplified server connectivity into the network, dynamic application instance repositioning between physical hosts, and pooled disk storage capacity. The architecture uses Unified fabric that provides transport for LAN, storage, and high-performance computing traffic over a single infrastructure with the help of technologies such as Fiber Channel over Ethernet. Cisco's unified fabric technology is built on a 10-Gbps Ethernet foundation that eliminates the need for multiple sets of adapters, cables, and switches for LANs, SANs, and high-performance computing networks.
The Cisco Unified Computing System:
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For more details on the Cisco Unified Computing System architecture, go to:
http://www.cisco.com/en/US/netsol/ns944/index.html
Two types of Cisco Unified Computing System servers are available for a Unified Communications solution:
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All Cisco Unified Computing System servers contain Intel Xeon 5600 Series processors, which adjust server performance according to application needs.
Cisco Unified Communications applications require use of VMware vSphere 4 (ESXi 4.0 or later) to support Cisco Unified Computing System hardware. No applications run or install directly on the server hardware; all applications run only as VMware virtual machines. For Cisco Unified Communications System Release 8.5(1), the following applications are supported on both B-Series and C-Series Cisco UCS servers:
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For the specific releases of these applications supported by Cisco Unified Communications System Release 8.5(1) on UCS servers, see the following documents:
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Application co-residency is also supported on certain configurations. For more information on Unified Communications on Unified Computing System, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Cisco 7800 Series Media Convergence Servers
Cisco Media Convergence Servers (MCS) provide highly available server platforms to host applications within the Cisco Unified Communications system. These platforms address enterprise customer requirements for Cisco Unified Communications Manager installations from two to 30,000 IP phones within a single Cisco Unified Communications Manager cluster.
Cisco Unified Communications Manager is supported on specific Cisco MCS 7816, 7825, 7828, 7835, and 7845 servers or on customer-provided HP and IBM servers that have been verified by Cisco to meet the following minimum requirements:
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For a complete list of currently supported hardware configurations, refer to the documentation available at:
http://www.cisco.com/go/swonly
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For more information about these components, go to:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html
Cisco Unified IP Phones
Cisco Unified IP Phones are full-featured telephones that provide voice communication over an IP network. They function much like digital business phones, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because Cisco IP Phones are connected to your data network, they offer enhanced IP telephony features, including access to network information and services, and customizeable features and services. Many phone models also support security features that include file authentication, device authentication, signaling encryption, and media encryption.
The Cisco Unified Communications system supports these Cisco Unified IP Phone series:
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For additional information on the Cisco Unified IP Phone 6900 Series, go to:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
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For additional information on the Cisco Unified IP Phone 7900 Series, go to:
http://www.cisco.com/en/US/products/hw/phones/ps379/index.html
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For additional information on the Cisco Unified IP Phone 8900 Series, go to:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html
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For additional information on the Cisco Unified IP Phone 9900 Series, go to:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
Cisco Unified IP Phone Expansion Modules 7914, 7915, and 7916
The Cisco Unified IP Phone Expansion Modules 7914, 7915, and 7916 are for administrative assistants and others who need to determine the status of a number of lines beyond the current line capability of the phone.
The Cisco Unified IP Phone Expansion Modules 7914, 7915, and 7916 extend the capability of the Cisco Unified IP Phones 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, or 7975G with additional buttons and an LCD. The Cisco Unified IP Phone Expansion Module 7914 provides 14 buttons per module, and the Cisco Unified IP Phone Expansion Modules 7915 and 7916 provide up to 24 buttons per module. Cisco Unified IP Phones 796xG and 797xG can support up to two Cisco Unified IP Phone Expansion Modules. If the IP phone uses Cisco inline power or IEEE802.3af PoE, then the Cisco Unified IP Phone Expansion Modules 7914, 7915, and 7916 require the use of an external power adaptor (CP-PWR-CUBE-3).
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Cisco Unified Communications Manager
Cisco Unified Communications Manager software is the call processing component of the Cisco Unified Communications system. Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs. Cisco Unified Communications Manager offers a suite of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console, an ad-hoc conferencing application, the Cisco Unified Communications Manager Bulk Administration Tool, the Cisco Unified Communications Manager CDR (call detail record) Analysis and Reporting Tool, the Cisco Unified Communications Manager Real-Time Monitoring Tool, and the Cisco Unified Communications Manager Assistant application.
The dial plan feature in Unified Communications Manager enable you to:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_general_information.html
Cisco Unified Communications Manager Business Edition
The Cisco Unified Communications Manager Business Edition is the call-processing, mobility, and messaging component of the Cisco Unified Communications system for medium-sized businesses. It includes the features and capabilities of Cisco Unified Communications Manager, Cisco Unified Mobility, and Cisco Unity Connection co-resident on a single, low-cost Media Convergence Server.
The Cisco Unified Communications Manager Business Edition is designed to support 150 to 500 users in one main and up to five remote locations. It also supports up to 575 Skinny Client Control Protocol (SCCP) or Session Initiation Protocol (SIP) IP phones or video endpoints per Cisco Unified Communications Manager Business Edition autonomous system. Installation is simplified as the applications come pre-loaded onto the server. And management of all applications can be performed through a consolidated interface.
The Cisco Unified Communications Manager Business Edition supports corporate directory synchronization. This feature enables Cisco Unified Communications Manager Business Edition to synchronize directly with an existing corporate directory using LDAP integration. This feature enables administrators to provision users automatically from the corporate directory into the Cisco Unified Communications Manager Business Edition database, thus allowing administrators to maintain a single directory. This method avoids having to add, remove, or modify core user information manually in Cisco Unified Communications Manager Business Edition each time a change occurs in the corporate directory. This feature also helps the end-users authenticate using single sign-on functionality, thus reducing the number of passwords across the network.
For additional information, go to:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_general_information.html
Cisco Unified Communications Manager Session Management Edition
Cisco Unified Communications Manager Session Management Edition provides SIP Session manager that consolidates SIP trunks and Application interfaces across multi vendor voice deployments for large Enterprise customers. Cisco Unified Communications Manager Session Management Edition is essentially a Unified Communications Manager cluster with trunk interfaces only and no IP endpoints. It enables aggregation of multiple unified communications systems, referred to as leaf systems.
Cisco Unified Communications Manager Session Management Edition supports:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps10661/tsd_products_support_series_home.html
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express is an entry-level call processing system that provides a wide range of IP telephony features for small to medium-sized businesses and autonomous small enterprise branch offices with up to 450 phones.
All files and configurations for IP phones are stored internally on a single Cisco Integrated Services router or on the new Unified Communications 500 Series router for a cost-effective, highly reliable, IP communications solution. Cisco Unified Communications Manager Express helps ensure investment protection and offers scalability because all hardware and software is fully compatible with Cisco Unified Communications Manager and Cisco Unified Survivable Remote Site Telephony.
Cisco Unified Communications Manager Express provides key system and PBX modes of operation on a single network and several industry-unique features, including:
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System management features in the Cisco Unified Communications Manager Express environment enable you to:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/index.html
Cisco Unified Survivable Remote Site Telephony
Cisco Unified Communications Manager with Cisco Unified Survivable Remote Site Telephony (SRST) allows companies to extend high-availability IP telephony to their remote branch offices with a cost-effective solution that is easy to deploy, administer, and maintain. The SRST capability is embedded in the Cisco IOS Software that runs on the Cisco integrated services routers.
SRST software automatically detects a connectivity failure between Cisco Unified Communications Manager and IP phones at a branch office. SRST initiates a process to automatically configure the Cisco integrated services routers to provide call-processing backup redundancy for the IP phones and PSTN access in the affected office. The router provides essential call-processing services for the duration of the failure, helping ensure that critical phone capabilities are operational. Upon restoration of the connectivity to the Cisco Unified Communications Manager, the system automatically shifts call-processing functions back to the primary Cisco Unified Communications Manager cluster.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/index.html
Cisco Unified Presence
Cisco Unified Presence enables the deployment of Session Initiation Protocol (SIP) or eXtensible Messaging and Presence Protocol (XMPP) technology to support unified communication in an enterprise environment. SIP enhances the voice network by providing a core set of behaviors for session establishment and control that can be applied in a wide array of features and services. In addition to core SIP support, Cisco Unified Presence uses SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions) technology to support instant messaging (IM) and presence. XMPP provides real-time communication of applications including instant messaging, presence, multi-party chat, voice and video calls, and collaboration.
The presence engine collects user presence information (such as busy, idle, away, or available status) and user capabilities (such as the ability to support voice, video, instant messaging, and web collaboration), and compiles the data in a repository for each user. This repository is accessed by the applications and features that each user employs. A user can apply unique user rules and privacy to ensure that only authorized applications and users have access to presence information.
Cisco Unified Presence integrates with various desktop clients and applications. It enables Cisco Unified Personal Communicator to perform functions such as click-to-dial and phone control as well as voice, video, and web collaboration. In addition, Cisco Unified Presence provides a core IM service for Cisco Unified IP Phones that are connected to Cisco Unified Communications Manager. Cisco Unified Presence also supports interoperability with Microsoft and IBM Lotus, enabling specific functions to work with Cisco Unified IP Phones supported on Cisco Unified Communications Manager. Finally, the SIP/SIMPLE and XMPP interfaces on Cisco Unified Presence can provide value add presence and call control capabilities to any standards based application or service.
For additional information, go to:
http://www.cisco.com/en/US/products/ps6837/index.html
Cisco Intercompany Media Engine
The Cisco Intercompany Media Engine (Cisco IME) allows you to establish direct IP connectivity between enterprises by combining peer-to-peer technologies with existing PSTN infrastructure. It moves calls from the PSTN to Direct SIP trunks. The term boundary-less Unified Communications is used to describe this technology because it allows for the business-to-business extension of Unified Communications capabilities such as high-fidelity codecs, enhanced caller ID, and video telephony outside the corporate networks. The solution learns routes in a dynamic, secure manner and provides for secure communications between organizations across the internet. Organizations that work closely together and have high levels of intercompany communications will benefit most from the enhanced communications offered by Cisco IME.
Cisco IME provides the following:
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For additional information, go to:
http://www.aboutcisco.biz/en/US/products/ps10669/tsd_products_support_series_home.html
Cisco Emergency Responder
Cisco Emergency Responder enhances emergency calling from Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and of a caller's location.
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls. It includes these key features:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html
Cisco Unified Communications Manager Attendant Console
The three types of Cisco Attendant Console supported by Cisco Unified Communications Manager are:
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Cisco Attendant Console integrates traditional time-division multiplexing (TDM) telephony functions with advanced IP telephony applications and services such as Lightweight Directory Access Protocol (LDAP) directory. Cisco Unified Communications Manager Attendant Console gives the user the ability to monitor the state of every line in the system and to efficiently dispatch calls.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps555/index.html
Cisco Unified Border Element
The Cisco Unified Border Element is an integrated application within Cisco IOS software load that runs on the Cisco Integrated Service Routers—Cisco 2800 and Cisco 3800 series for integrated voice, video and data services, and on Cisco 7200VXR and Cisco 7301 series of routing and gateway platforms.
Designed to meet enterprise and service provider Session Border Controller (SBC) needs, the Cisco Multiservice Cisco Unified Border Element facilitates simple and cost-effective connectivity between independent VoIP and video networks. It provides a network-to-network interface point for:
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The Cisco Multiservice Cisco Unified Border Element integrates SBC needs into the network layer to interconnect VoIP and video networks in intra-enterprise, inter-enterprise, enterprise to service provider, and inter-service provider architectures.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps5640/index.html
Cisco RSVP Agent
Cisco RSVP Agent is a Cisco IOS Software feature that uses the network to deliver call admission control and quality of service for Cisco Unified Communications Manager deployments. Cisco RSVP Agent employs Resource Reservation Protocol (RSVP), an IETF standards-based signaling protocol for reserving bandwidth in an IP network. The RSVP protocol enables dynamic adjustment to changes in the network, supports complex network topologies, and enables call admission decisions.
Cisco RSVP Agent offer benefits such as:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps6832/index.html
Cisco Unified Application Environment
Cisco Unified Application Environment enables the rapid development, reliable execution, and automated management of applications that converge voice and video with enterprise applications and data. It is a suite of products including:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps6789/Products_Sub_Category_Home.html
Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software
Cisco Unified Contact Center Enterprise provides a full-featured distributed contact center infrastructure, which segments customers, monitors resource availability, and delivers each contact to the most appropriate resource. It provides a VoIP contact center solution that integrates inbound and outbound voice applications with Internet applications, including real-time chat, web collaboration and e-mail. Cisco Unified Contact Center Enterprise has several components including but not limited to:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html
and
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_general_information.html
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides departmental, enterprise branch, or small to medium-sized companies with easy-to-deploy, easy-to-use, and sophisticated customer interaction management for up to 400 agents. It provides a VoIP contact center solution that integrates inbound and outbound voice applications with Internet applications, including real-time chat, web collaboration and e-mail. To provide presence information, Cisco Agent Desktop (CAD) can be integrated with Cisco Unified Presence. These applications securely support a virtual contact center with integrated self-service applications across numerous sites. They provide support for powerful agent-based assisted service and fully integrated self-service applications and offer distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html
Cisco Unified Expert Advisor
Cisco Unified Expert Advisor is an optional component in a Cisco Unified Intelligent Contact Management Enterprise deployment. It allows calls to be routed to expert advisors in addition to traditional contact center agents. An expert advisor differs from a traditional agent such that it is not the expert advisor's main job to answer the phone and also the advisor is often mobile and can be reachable at different numbers at different times. The expert advisor is a part of the enterprise but usually not a part of the call center. They are involved only by those traditional agents who have already received calls and who wish to consult an advisor. The agent may consult and, if the company's business practices permit it, conference or transfer to the advisor. However, the expert advisor has an expertise that may be tapped by traditional agents or tapped directly by callers into the contact center bypassing the traditional contact center completely and allowing outside callers to reach members of the enterprise directly. Thus, the company may develop a business model that allows the call center to reach into the enterprise to involve specifically designated expert advisors.
For additional information, go to:
http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html
Cisco Unified Customer Voice Portal
The Cisco Unified Customer Voice Portal provides call-management and call-treatment solutions with self-service IVR capabilities, allowing callers to obtain personalized answers to complex questions and to conduct business without interacting with a live agent.
The Cisco Unified Customer Voice Portal includes support for agent queuing and for multisite call switching capabilities. It uses standard Internet technologies to provide a smooth customer experience even when transferring calls between several locations. With support for the Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center products, the Cisco Unified Customer Voice Portal delivers self-service as part of a comprehensive customer contact strategy that provides unique, personalized interactions.
The Cisco Unified Customer Voice Portal supports speech-enabled and touch-tone applications, which can be quickly integrated with back-end data and business rules that are available on the web. Using the standard Java 2 Platform, Enterprise Edition (J2EE) and Voice Extensible Markup Language (VoiceXML) with the graphical development tools provided with the portal (which are compliant with the Eclipse standard for building web applications), you can develop complex voice applications quickly and cost-effectively.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html
Cisco Unified Intelligence Suite and Intelligence Center
Cisco Unified Intelligence Center extends the boundaries of traditional contact center reporting by creating a comprehensive information portal where data can be integrated from multiple sources and shared throughout an organization. With this intuitive advanced reporting platform, you can report on relevant business data and web components with ease. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics, linking multiple reports, and integrating third-party data including workforce management, quality management, and web content.
For additional information, go to:
http://www.cisco.com/en/US/products/ps9755/index.html
Cisco Computer Telephony Integration
The Cisco Computer Telephony Integration (CTI) Option enables Cisco Unified Intelligent Contact Management (ICM) Enterprise and Cisco Unified Contact Center Enterprise to provide a complete network-to-desktop strategy, including comprehensive functionality at individual workstations.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps14/index.html
Cisco Agent Desktop
Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is easy to deploy, configure, and manage. Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce costs. An intuitive GUI decreases IT dependency and simplifies customization, maintenance, and change management. Transparent integration with Cisco Unified Contact Center helps you easily deploy CTI capabilities at new locations as customer contact operations expand.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/index.html
Cisco SocialMiner
Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.
Cisco SocialMiner provides:
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For additional information, go to:
Cisco Unified MeetingPlace
Cisco Unified MeetingPlace is a complete rich-media conferencing solution that integrates voice, video, and web collaboration capabilities. It allows users from any location to meet at any time and to easily integrating web, voice, and video conferencing into everyday communications.
Cisco Unified MeetingPlace provides intuitive interfaces for setting up, attending, and managing meetings. It allows immediate or future voice, video, and web conferences to be set up and attended in a single step—from Cisco Unified IP Phones, instant messaging clients, web browsers, and Microsoft Outlook and Lotus Notes calendars. Meeting participants have complete control over voice, video, and web conferences from a single browser interface.
Cisco Unified MeetingPlace can be deployed "on network," behind a firewall, and integrated directly into an organization's private voice and data networks and collaborative applications. This deployment enables cost savings because organizations can use their IP network infrastructures to reduce transport costs paid to service providers. In addition, on-network deployment results in a secure meeting environment by allowing organizations to isolate confidential meetings and content behind the firewall while providing the flexibility to meet with external parties. To prevent unauthorized access and toll fraud, Cisco Unified MeetingPlace integrates with the corporate directory to provide synchronized updates as an employee's status changes.
Cisco MeetingPlace can be located in on-premises or hosted in off-site facilities. It can be managed in-house or management can be outsourced.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/index.html
Cisco IP Communicator
Cisco IP Communicator provides personal computers with the functionality of IP phones. This Microsoft Windows-based application provides high-quality voice calls to users from wherever they have access to the corporate network. It can serve as a supplemental telephone, a telecommuting device, or a primary desktop telephone.
When registered to Cisco Unified Communications Manager, Cisco IP Communicator has the functionality of a full-featured Cisco Unified IP Phone, including the ability to transfer calls, forward calls, and conference additional participants to an existing call. In addition, a Cisco IP Communicator that is registered to Cisco Unified Communications Manager can be provisioned like any other Cisco Unified IP Phone, which greatly simplifies phone management.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/index.html
Cisco Unified Personal Communicator
Cisco Unified Personal Communicator integrates a wide array of communications applications and services into a single desktop computer application. It provides access to a variety of communications tools, including voice (Cisco Unity or Unity Connection), video (Cisco Unified Videoconferencing), web conferencing (Cisco Unified MeetingPlace or MeetingPlace Express), call management (Unified CM), directories (LDAP), and presence and instant messaging (Unified Presence) information. Cisco Unified Personal Communicator offers an easy-to-use interface that streamlines the communications experience and facilitates collaboration. With Cisco Unified Personal Communicator, users can communicate virtually anytime, from anywhere, and can easily escalate communication methods as required.
Cisco Unified Personal Communicator operates in Desk Phone (CTI control of the user's desk phone for Click to Call) and Soft Phone (software client operation) modes, and is supported on Apple Macintosh and Microsoft Windows platforms.
For additional information, go to:
http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html
Cisco Unified Mobility
Cisco Unified Mobility provides features and functionality for Cisco Unified Communications Manager users who want to consolidate all their business calls with a single enterprise IP phone number. The Cisco Mobile Connect service helps mobile workers direct their inbound business calls to both their IP desk phone as well as their mobile phone or other remote phone numbers while Cisco Mobile Voice Access and Cisco Enterprise Feature Access 2-Stage Dialing provide users the ability to initiate outbound business calls as if they were at their IP phone—all from a mobile phone or other remote destination phone. To support Cisco Mobile Connect, Cisco Mobile Voice Access, and Enterprise Feature Access 2-Stage Dialing, Cisco Unified Mobility uses the web-based system administration and user configuration facilities built in to the Cisco Unified Communications Manager, which enables enterprise mobile workers to take advantage of these features.
Cisco Unified Mobility includes these features:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps6567/index.html
Cisco Unified Mobile Communicator
Cisco Unified Mobile Communicator is a graphical client that works in conjunction with a server running the Cisco Unified Mobility Advantage software to provide a rich user interface for accessing and controlling mobile phone features and functionality. The system integrates into existing corporate LDAP directories, allowing users to use a single set of credentials across all devices. Further, all traffic between Unified Mobile Communicator and Unified Mobility Advantage is protected by the Secure Socket Layer (SSL) protocol. Cisco Unified Mobile Communicator provides users traveling outside the organization with the ability to use their mobile device to access and utilize various Unified Communications applications that reside inside the enterprise such as:
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Cisco Unified Mobile Communicator for iPhone extends the following UC Telephony features to the iPhone:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps7271/index.html
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7290/ps7271/data_sheet_c78-502296.html
Cisco Unified Communications Integration™ for Microsoft Office Communicator
Cisco Unified Communications Integration™ for Microsoft Office Communicator or Microsoft Lync provides seamless collaboration with Cisco Unified Communications and Microsoft instant messaging (IM) and Presence capabilities.
It extends proven Cisco Unified Communications services to Microsoft Office Communicator or Microsoft Lync with a single easy-to-manage communications platform. This provides interoperability with Microsoft Office Communicator Server 2007 (OCS) and Microsoft Office Communicator (MOC) client or Microsoft Lync Server 2010 and Microsoft Lync. Cisco UC Integration™ for Microsoft Office Communicator or Microsoft Lync uses the Client Services Framework (CSF) and incorporates it into Microsoft Office Communicator or Microsoft Lync. This integration allows for the use of audio telephony of existing Cisco Unified Communications Manager endpoints, acting both as a softphone (softphone mode) and controlling a Cisco Unified IP Phone (desk phone mode).
This integration for Microsoft leverages a common unified client services framework to:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps10317/index.html
Cisco UC Integration™ for Cisco WebEx Connect
Cisco UC Integration(TM) for Cisco WebEx Connect is a collaborative software-as-a-service (SaaS) platform that enables developers, partners, and customers to create powerful collaborative business solutions that can extend their reach through collaborative solutions. Cisco WebEx Connect provides an open and extensible collaboration platform for enforcing enterprise-class security, scalability, performance, and availability, while delivering transparent communication with the Cisco Unified Communications solution. Cisco WebEx Connect contains two main components, the Cisco WebEx Connect Client and the Cisco WebEx Connect Platform.
For additional information, go to:
http://www.cisco.com/en/US/products/ps10627/tsd_products_support_series_home.html
Cisco Unified Communications Widgets
Cisco Unified Communications Widgets helps you to streamline business communications and instantly access rich Cisco Unified Communications and have a customized and familiar collaboration experience in every workspace.
Cisco Unified Communications Widgets include the following applications:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps9829/index.html
Cisco Unified Client Services Framework
Cisco Unified Client Services Framework (CSF) is a software application based on Microsoft Windows that provides an underlying framework for integration of Unified Communications services including audio, video, web collaboration, visual voicemail, and so forth, into a presence and instant messaging application. The Cisco Unified Client Services Framework allows users to access a variety of communications services that interface into Cisco Unified Communications Manager, Cisco Unity, Cisco Unity Connection, Cisco Unified MeetingPlace, and a Lightweight Directory Access Protocol (LDAP) version 3 (v3) server.
The Cisco Unified Client Services Framework is a new device in Cisco Unified CM, and it operates in either softphone mode or deskphone mode to control a Cisco Unified IP Phone.
Cisco Unified Video Advantage
Cisco Unified Video Advantage brings video telephony functionality to the Cisco Unified IP Phone 7900 Series and to Cisco IP Communicator. It is composed of Cisco Unified Video Advantage software and Cisco VT Camera II, a video telephony USB camera. System administrators provision a Cisco Unified IP Phone with Cisco Unified Video Advantage just as they would provision a phone for audio calls. Users make and receive calls on their Cisco Unified IP Phones using the familiar phone interface, and calls display with video on user PCs without additional user action required.
For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps5662/index.html
Cisco Unified Videoconferencing
Cisco Unified Videoconferencing provides organizations with a reliable, easy-to-manage, versatile, and cost-effective network infrastructure for videoconferencing applications. In addition to integrating legacy and IP-based room systems over a single infrastructure, Cisco Unified Videoconferencing solutions offer video-enable telephony endpoints and rich media applications, enabling participants to collaborate and share information in real time. Cisco Unified Videoconferencing offers simple dialing options, a range of dynamic layouts, and many in-conference controls. Cisco Unified Videoconferencing provides support for H.323, H.320, SIP and SCCP video endpoints with a variety of formats, speeds and functionality
The Cisco Unified Videoconferencing product family is composed of the Cisco Unified Videoconferencing MCU 3515, 3522, 3527, and 3545. These products work with Cisco IOS gatekeepers and gateways.
For additional information, go to:
http://www.cisco.com/en/US/products/hw/video/ps1870/index.html
Cisco Unity
Cisco Unity is a messaging platform designed for enterprises of all sizes. It provides unified messaging (e-mail, voice, and fax messages sent to one inbox) and full-featured voice mail. Cisco Unity interoperates with most legacy TDM PBXs and with Cisco Unified Communications Manager to enable a transition to IP telephony while protecting existing infrastructure investments.
Key features of Cisco Unity include:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/index.html
Cisco Unity Connection
Cisco Unity Connection provides messaging capabilities for mid-size offices and small enterprises. It includes an intuitive telephone interface, voice-enabled navigation of messages, and desktop access to messages directly from a PC. Cisco Untiy Connection integrates with Cisco Unified CallManger, Cisco Unified CallManger Express, and various legacy PBX models (using the PIMG) to support a variety of deployment models and configurations.
Key features of Cisco Unity Connection include:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps6509/index.html
Cisco Survivable Remote Site Voicemail
Cisco Survivable Remote Site Voicemail (SRSV) provides backup voicemail service in the centralized messaging and centralized call processing deployment. SRSV utilizes Cisco Unity Express in the branch location to provide backup voicemail service for Cisco Unity Connection located in the headquarters when the connection between sites is unavailable. (See Figure 23-2.) During normal operation, Cisco Unified Messaging Gateway in the headquarters retrieves the configurations (for example, SRST phones, user, and mailbox information) from Cisco Unified CM and Cisco Unity Connection to provision and update the mailboxes in Cisco Unity Express SRSV based on a configured schedule. Cisco Unity Express SRSV is active when only SRST is activated, and it remains idle otherwise. When the network connection between sites is restored, Cisco Unity Express SRSV uploads all messages (new, saved, deleted, and so forth) to Cisco Unity Connection.
SRSV uses bandwidth from the WAN link during the following activities:
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Survivable Remote Site Telephony (SRST) and Cisco Unity Express SRSV are one logical unit, with Cisco Unity Express SRSV installed in the SRST router.
For additional information, go to:
http://www.cisco.com/en/US/products/ps10769/index.html
Cisco Unity Express
Cisco Unity Express provides integrated, entry-level, voice mail and automated attendant services for small and medium offices or branches in Cisco Unified Communications Manager or Cisco Unified Communications Manager Express environments. In Cisco Unified Communications Manager environments, Cisco Unity Express provides local storage and processing of voice mail and automated attendant services, alleviating WAN bandwidth and QOS concerns for the branch office. Combining Cisco Unified Communications Manager Express with Cisco Unity Express provides a centralized voicemail solution for up to 10 Cisco Unified Communications Manager Express sites and a core set of phone features for everyday business needs while offering a variety of telephony feature sets that have been provided by traditional key systems and hybrid PBXs.
Cisco Unity Express voice messaging and auto-attendant includes the following key features:
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For additional information, go to:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/index.html
Cisco Unified SIP Proxy
The Cisco Unified SIP Proxy provides SIP proxy functionality on a Cisco NME-522 network module that can be plugged into a network module slot on the Cisco 3800 Series Integrated Services Routers (ISRs). This ISR does not need to be dedicated to hosting the network module and running the proxy alone, but can be used simultaneous for other network functions such as to run the Cisco Unified Border Element.
The Cisco Unified SIP Proxy brings the following benefits to a network using Unified communications Manager SIP trunks:
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For additional information, go to:
http://www.cisco.com/en/US/products/ps10140/index.html
Cisco Unified Messaging Gateway
The Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages and exchanging subscriber and directory information within a unified messaging network. It acts as the central hub in a network of Cisco unified messaging solutions and third-party gateways that interface with older voicemail systems. The Cisco Unified Messaging Gateway supports:
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For additional information, go to:
Cisco VG200 Series Gateways
The Cisco Unified Communications System supports the following VG200 Series Gateways:
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The Cisco VG224 Analog Phone Gateway combines a high-density RJ21 analog interface with Cisco IOS Software manageability to provide a cost-effective platform for maximum functionality of existing analog phone equipment. It offers the following key benefits:
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The Cisco VG204 Analog Voice Gateway combines granular RJ11 analog interfaces with Cisco IOS Software manageability to deliver a platform designed to maximize the functionality of existing distributed analog equipment in a Cisco Unified Communications system deployment. It offers the following key benefits:
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The Cisco VG202 Analog Voice Gateway combines granular RJ11 analog interfaces with Cisco IOS Software manageability to deliver a platform designed to maximize the functionality of existing distributed analog equipment in a Cisco Unified Communications system deployment. It offers the following key benefits:
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For additional information, go to:
http://www.cisco.com/en/US/products/hw/gatecont/ps2250/index.html
Internet Protocol Version 6 (IPv6)
Cisco has taken a leading role in the definition and implementation of the IPv6 architecture within the Internet Engineering Task Force (IETF) and continues to lead the industry in IPv6 development and standardization.
The deployment of IPv6 is primarily driven by IPv4 address space exhaustion. As the worldwide usage of IP networks increases, the number of applications, devices, and services requiring IP addresses is rapidly increasing. Current estimates by the Internet Assigned Numbers Authority (IANA) and Regional Internet Registries (such as ARIN, LACNIC, and APNIC) indicate that their pools of un-allocated IPv4 addresses will be exhausted sometime between Q4 2011 and Q1 2012.
Because the current IPv4 address space is unable to satisfy the potential huge increase in the number of users and the geographical needs of the Internet expansion, many companies are either migrating to or planning their migration to IPv6, which offers a virtually unlimited supply of IP addresses.
The process of transforming the Internet from IPv4 to IPv6 is likely to take several years. During this period, IPv4 will co-exist with and then gradually be replaced by IPv6.
It is recommended that you deploy IPv6 in a dual-stack Cisco Unified Communications Manager (Unified CM) cluster with approved dual-stack devices (phones, gateways, and so forth). This approach is recommended to avoid IPv6-only deployments, which are not currently supported in production environments. Single-site and multiple-site distributed call processing deployments are supported, but multiple-site deployments with centralized call processing are not supported.
An IPv6 address consists of 8 sets of 16-bit hexadecimal values separated by colons (:), totaling 128 bits in length. For example:
2001:0db8:1234:5678:9abc:def0:1234:5678
Leading zeros can be omitted, and consecutive zeros in contiguous blocks can be represented by a double colon (::). Double colons can appear only once in the address. For example:
2001:0db8:0000:130F:0000:0000:087C:140B can be abbreviated as
2001:0db8:0:130F::87C:140B
As with the IPv4 Classless Inter-Domain Routing (CIDR) network prefix representation (such as 10.1.1.0/24), an IPv6 address network prefix is represented the same way:
2001:db8:12::/64
The following Cisco Unified Communications products support IPv6:
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For more information on the implementation and deployment of IPv6 architecture see the Cisco Unified Communications SRND, available at:
http://www.cisco.com/go/designzone
Security Component-Adaptive Security Appliances
Cisco ASA 5500 Series Adaptive Security Appliances provide intelligent threat defense and highly secure communications services. These solutions help organizations lower their deployment and operational costs while delivering comprehensive network security for networks of all sizes.
Cisco Adaptive Security Appliances integrate:
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For more information about these components, go to:
http://www.cisco.com/en/US/products/ps6120/index.html
Management and Serviceability Components
The Cisco Unified Communications Solution includes the following complementary products, solutions, and services to help centrally manage an entire deployment:
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For more information about these components, go to:
http://www.cisco.com/en/US/products/sw/netmgtsw/index.html
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