More Comprehensive Contact Center Reporting

Cisco Unified Intelligence Center

Video Data Sheet

Learn how Cisco Unified Intelligence Center can extend the boundaries of traditional contact center reporting. (3:52 min)

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Extend the boundaries of traditional contact center reporting. Cisco Unified Intelligence Center allows you to create a comprehensive information portal where data can be integrated from multiple sources and shared throughout your organization.

With this flexible and intuitive advanced reporting platform, you can easily report on relevant business data and web components. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.

Convenience and Flexibility

Some primary Unified Intelligence Center features include:

• Real-time and historical reports and dashboards with flexible presentation options
• User-defined access control for reports, dashboards, and individual rows of data
• The ability to link reports so you can drill from one into another for additional detail
• Integration of third-party data including workforce management, quality management, web content, and more.