This document describes how to troubleshoot an error that occurs while
synchronizing the clock on Cisco Unified Contact Center Express (UCCX)
(formerly IPCC Express) server with an internal network time server.
You must be logged in to the Cisco Unified Contact Center Express
(UCCX) server with an account that is a member of the local Administrator's
group, and you must know the IP address of one or more network time
The information in this document is based on Cisco Unified Contact
Center Express 5.0.1.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Cisco Unified Contact Center Express (UCCX) server returns an error
message when you try to synchronize the time with an internal NTP server.
Note: The NTP that is installed in Cisco Unified Contact Center Express
(UCCX) server is a client NTP service and only synchronizes to a network time
protocol (NTP) server.
Complete these steps in order to troubleshoot the error:
Open the ntp.conf file in a text editor (such as
This file contains the list of time servers with which the Cisco UCCX
server becomes synchronized. You can configure Cisco UCCX server to point to
specific time servers, or you can configure it to receive NTP broadcasts on the
local LAN segment from the router (as long as the router is configured to do
Modify the file content to reflect the NTP server IP
Check the ntp.conf file on the Cisco UCCX
server, and ensure that it points to the correct NTP IP address.
For example, if 192.168.8.15 is the IP address of the NTP server, the
ntp.conf file should be modified as shown in this example:
server 192.168.8.15 # NTP server
driftfile C:\WINNT\system32\drivers\etc\ntp.drift # path for drift file
Go to the Control Panel > Services, and stop the
Go to Start > Run, open a command prompt, and
change to this directory:
C:\>cd C:\Program Files\Cisco\Xntp
Run the ntpdate
is the NTP server IP
C:\Program Files\Cisco\Xntp>ntpdate 192.168.8.15
Looking for host 192.168.8.15 and service ntp
host found : vnt-ntp.cisco.com
29 Sep 14:57:51 ntpdate: step time server 192.168.8.15 offset -10719.468824 sec
The NTP updates the clock and date on the server and then returns to
Go to Control Panel > Services, and start the
After you complete these steps, you can synchronize the clock on the
Cisco Unified Contact Center Express (UCCX) server with the network time