The Data Migration backup on Cisco Unified Contact Center Express
(Unified CCX) 7.x failed with the Properties File Config export
failed error message. This document describes how to
troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified CCX
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The Data Migration backup on Cisco Unified CCX 7.x failed with the
Properties File Config export failed error
message. The log file shows the error while backing up
This issue occurs when the application.MIVR.properties
is missing from LDAP, as shown here:
Complete these steps in order to resolve the issue:
Open the DC directory administration.
Choose PropertiesFiles OU located under the CRS
4.0(5) LDAP profile (that is, ou=PropertiesFiles,
ou=ClusterSpecific, ou=<CRS 4.0(5) Profile>,ou=clusters, ou=CCN Apps,
Right-click PropertiesFiles OU, and choose
Enter the directory name as
Copy the application.MIVR.txt content as the Blob
value, click Apply, and then OK.
Restart the Data Migration Tool (DMT) and try the backup operation
Note: All the screen shots presented here are taken from the DC
directory administrator. The same steps are also applicable to the