This document describes one of the reasons for the occurrence of the
"HTTP 401.1 Unauthorized Logon Failed" error
message when you try to connect to the Cisco Customer Response Solutions (CRS)
Applications Administration page, in a Cisco IP Contact Center (IPCC) Express
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The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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When you try to connect to the Cisco CRS Application Administration
page, the system does not display the Customer Response Applications
Administration page shown in Figure 1.
Figure 1 – The Customer Response Applications Administration
Instead, the system displays the "HTTP 401.1 -
Unauthorized: Logon Failed" error message (see
Figure 2 – The "HTTP 401.1 - Unauthorized: Logon
Failed" Error Message
This problem relates to authentication failure for two Microsoft
Internet Information Services (IIS) accounts, namely,
IWAM_Guest. The former is a built-in account for
anonymous access to IIS. The latter is a built-in account for IIS to start
In order to modify the authentication settings for the IIS accounts,
complete these steps:
On the Desktop, right-click My Computer, and
select Manage from the shortcut menu.
The Computer Management window appears (see Figure 3).
Expand Local Users and Groups on the left
Right-click IUSR_Guest, and select
Properties from the shortcut menu.
Figure 3 – Select IUSR_Guest Properties in
the Computer Management Window
The Properties dialog box appears (see Figure 4).
Click the General tab.
Figure 4 – The Properties Dialog Box, With the General Tab
The "HTTP 401.1 - Unauthorized: Logon
Failed" error occurs if the User must change password
at next logon option is checked.
Uncheck the User must change password at next
logon check box.
Check the User cannot change password check box,
and the Password never expires check box.
Figure 5 – Select the Required Options
Repeat steps 4 through 9 for