This document describes one of the reasons for the occurrence of the "HTTP 401.1 Unauthorized Logon Failed" error message when you try to connect to the Cisco Customer Response Solutions (CRS) Applications Administration page, in a Cisco IP Contact Center (IPCC) Express environment:
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The information in this document is based on these software and hardware versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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When you try to connect to the Cisco CRS Application Administration page, the system does not display the Customer Response Applications Administration page shown in Figure 1.
Figure 1 – The Customer Response Applications Administration Page
Instead, the system displays the "HTTP 401.1 - Unauthorized: Logon Failed" error message (see Figure 2).
Figure 2 – The "HTTP 401.1 - Unauthorized: Logon Failed" Error Message
This problem relates to authentication failure for two Microsoft Internet Information Services (IIS) accounts, namely, IUSR_Guest and IWAM_Guest. The former is a built-in account for anonymous access to IIS. The latter is a built-in account for IIS to start out-of-process applications.
In order to modify the authentication settings for the IIS accounts, complete these steps:
On the Desktop, right-click My Computer, and select Manage from the shortcut menu.
The Computer Management window appears (see Figure 3).
Expand Local Users and Groups on the left pane.
Right-click IUSR_Guest, and select Properties from the shortcut menu. Figure 3 – Select IUSR_Guest Properties in the Computer Management Window
The Properties dialog box appears (see Figure 4).
Click the General tab. Figure 4 – The Properties Dialog Box, With the General Tab Selected
The "HTTP 401.1 - Unauthorized: Logon Failed" error occurs if the User must change password at next logon option is checked.
Uncheck the User must change password at next logon check box.
Check the User cannot change password check box, and the Password never expires check box. Figure 5 – Select the Required Options
Repeat steps 4 through 9 for IWAM_Guest.