This document describes four possible reasons for the occurrence of the
"Create Process Error" message with the
installation of Cisco Agent Desktop (CAD) in the Cisco IP Contact Center (IPCC)
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
Cisco CallManager Version 3.x and later
Cisco CRS Version 3.x and later
Cisco Agent Desktop Version 4.x.x and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you try to install Cisco Agent Desktop, this error message
Create process error:
\\<IP Address of CRS Server>\Desktop_cfg\Desktop\common\base\setup.exe
This section provides four possible solutions to the problem, based on
The Create Process Error occurs when you try to install Cisco Agent
Desktop on a workstation with the Novell Netware Client installed. You can use
one of these two options to solve the problem:
Complete these steps:
Check the version of Novell Netware Client on the
Upgrade the Novell Netware Client to Version
If an upgrade is not possible, complete these steps:
Uninstall the Novell Netware Client.
Install Cisco Agent Desktop.
Now, reinstall the Novell Netware Client.
Note: Installation of a Novell Netware Client on a device that runs
Cisco Agent Desktop is not recommended and is not supported.
Cisco Agent Desktop must be installed from the DOS window based on the
instructions on the CRS plug-in page. If the installation has not been
performed correctly, the Create Process Error can occur.
Use the IP address of the CRS server to install Cisco Agent Desktop.
Complete these steps:
Click Start > Run.
The Run dialog box is displayed.
Type \\<IP Address of CRS
Now, follow the instructions on the CRS plug-in page to install
Cisco Agent Desktop.
Check whether the Microsoft Windows user who logs into the client PC
has sufficient file privileges to access the DESKTOP_CFG on the CRS server. If
not, you must grant the relevant privileges to the user.
For information about the relevant user privileges, refer to the
Permission Requirements section (Page 3-3 to 3-13) in the
Information for Cisco Desktop Product Suite 4.5.5 (ICD) document.
Complete these steps to modify user privileges:
Right-click DESKTOP_CFG on the CRS server, and choose
Properties from the shortcut menu.
The DESKTOP_CFG Properties dialog box is
Click the Security tab.
Choose the user name, and check the relevant check boxes in the
Permissions section, based on the Permission Requirements specified in the
Information for Cisco Desktop Product Suite 4.5.5 (ICD)
If you try to install CAD on a computer with the Windows XP OS, the
Create Process Error occurs if Internet Connection Firewall (ICF) is enabled.
In order to solve the problem, you must disable ICF.
For information on how to disable ICF, see
Use the Internet Connection Firewall
At the installation of the Cisco Agent Desktop, an error message
"Cannot open process token" pops up, and the installation fails.
With the installation of CAD in a Supervisor PC, make sure that you log
in with the local Administrator account of the machine so that the message will
not pop up.