After a new installation of Cisco Unified Contact Center Express (UCCX)
7.x, you cannot access the AppAdmin page. This document discusses how to
troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified Contact
Center Express 7.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After a new installation of Cisco Unified Contact Center Express 7.x,
you cannot access the AppAdmin page and this error message is received:
<ip add>/appadmin Page cannot be displayed
Perform these steps in order to resolve the issue:
From the UCCX server, choose Start >
Programs > Cisco Unified CCX Administrator
> Cisco unified CCX Serviceability
In the Process Activation box, enable the Cisco Desktop LDAP
Monitor Service, the Cisco Desktop Sync Service and
the Microsoft SQL agent service.
Make sure the IIS and the WWW services are running.
Delete the appadmin folder at this location:
Make sure the profile.ini file has the IP address of
the server. If not, add the server IP address.
Run services.msc, and restart the Cisco Unified Node Manager