In Cisco Unified Contact Center Express (UCCX) 8.0, you are unable to
play back the prompt, and also you cannot store any .wav files. This document
describes how to troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified Contact
Center Express 8.0.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you try to place the script on UCCX 8, this function does not
work. You are unable to play back the prompt, and also you cannot store any
In UCCX 8, the way you upload a prompt is different from UCCX 7. It is
unlike the Windows version where you can see the prompts in wfavvid. In version
8, they are uploaded to the Repository where they are stored.
Cisco AutoAttendant can only use welcome prompts that are stored on the
Cisco Unified CCX Engine. To configure your automated attendant to use a
customized welcome prompt, you must upload it to the server and configure the
appropriate Cisco AutoAttendant instance.
Complete these steps to place the script on UCCX 8.
Open http://servername/AppAdmin in your web
browser in order to start Cisco Unified CCX
From the Cisco Unified CCX Administration main menu, choose
Applications > Prompt Management.
Note: The Prompt Management window displays.
From the Language Directory drop-down menu, choose the specific
language and directory where the prompt should be
Complete these steps in order to add a new
Click the Add a new prompt hyperlink.
Note: The Prompt File Name dialog box displays.
Click Browse in order to choose the file dialog
Navigate to the source .wav file folder and double-click the .wav
file that you want to upload to the Cisco Unified CCX
Click in the Name field in order to confirm your choice in the
Destination File Name field.
To upload the .wav file, click Upload in order
to upload the .wav file.
Note: The system displays a message that the upload was
Click the Return to Prompt Management
The window refreshes, and the file displays in the Prompt
While you attempt to read the dates.xml file, this error message
denied (java.io.FilePermission dates.xml read)
While you attempt to write in the currentstate.xml, this error message
access denied (java.io.FilePermission currentstate.xml
While you access an XML document that is uploaded into the document
repository, the CreateFileDocument is not needed. Simply use the
CreateXMLDocument(DOC[test.xml]) in order to reference the XML document to be
read. If you access a file that is not uploaded into the repository, it is
recommended that the file should be first uploaded and then referenced in the
script. Refer Cisco bug ID
(registered customers only)
for more information.