Guest

Cisco Unified Communications Manager (CallManager)

Hotdial on IP Phones with CallManager Configuration Example

Cisco - Hotdial on IP Phones with CallManager Configuration Example

Document ID: 47601

Updated: Mar 17, 2009

   Print

Introduction

This document discusses how to configure a Cisco IP Phone for Private Line Automatic Ring-down (PLAR) or Hotdial with Cisco CallManager. With PLAR configuration, as soon as the phone goes off-hook it dials a pre-configured number. This is done by making use of calling search spaces (CSS), partitions, and translation patterns.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco CallManager 4.x/5.x/6.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Configuring Cisco CallManager

In this section, you are presented with the information to configure PLAR for Cisco CallManager 4.x and later.

Steps for Configuring PLAR in CallManager 4.x

In order to allow the phone to automatically dial a pre-configured phone number when the user goes off-hook, a CSS is configured with a partition that contains a translation pattern with a blank translation pattern string. This results in Cisco CallManager immediately matching this pattern. The translation pattern then transforms the called number (i.e. none) to the destination number (Hotdial) where we want the call sent.

Note: Since a telephone configured for PLAR dials a pre-configured number when it goes off-hook, you cannot use PLAR phones to dial any other numbers. For example this is a typical configuration in hotel lobbies.

  1. Create a partition.

    From the Route Plan menu option click Partition and then Add a New Partition. Fill in the required details and then click Insert.

    config_hotdial_1.gif

  2. Create a CSS.

    From the Route Plan menu option, click Calling Search Space and then click Add a New Calling Search Space. Fill in the required details and select the partition you created in Step 1 by using the arrows from the Available Partitions field, then click Insert.

    config_hotdial_2.gif

  3. Create a translation pattern.

    From the Route Plan menu option, click Translation Pattern and then click Add a New Translation Pattern. Select the desired partition name and CSS that were previously created in Step 1 and Step 2. Finally, under Called Party Transformation Mask, enter the Hotdial number that you want the phone to dial when it goes off-hook. Click Insert.

    Note: Ensure that the Translation Pattern field is left blank.

    config_hotdial_3.gif

  4. Finally, you need to select the CSS that you configured in Step 2 for the PLAR phone's CSS.

    This is done by clicking Phone under the Device menu option in Cisco CallManager and then selecting the PLAR phone.

    config_hotdial_4.gif

Steps for Configuring PLAR in CallManager 5.x/6.x

This is the procedure to configure PLAR in CallManager 5.x and 6.x:

  1. Create a partition.

    Choose Call Routing > Class of Control > Partition. The Find and List Partition window appears.

    config_hotdial_5.gif

  2. Add a new Partition.

    Click Add New in order to add a new partition. Enter the name of the partition in the Name field. Click Save in order to save the changes.

    config_hotdial_6.gif

  3. Create a CSS.

    • Choose Call Routing > Class of Control > Calling Search Space.

    • The Find and List Calling Search Space window appears. Click Add New. Enter the name of the calling search space in the Name field.

    • Use the down arrow to move the required partitions from the Available Partitions list box to the Selected Partitions list box.

    • Click Save in order to save the changes.

    config_hotdial_7.gif

  4. Create a translation pattern.

    • Choose Call Routing > Translation Pattern.

    • The Find and List Translation Patterns window appears. Click Add New.

    • Select the desired Partition name from the drop-down list.

    • Choose the desired Calling Search Space from the Calling Search Space drop-down list.

    Note: Ensure that the Translation Pattern field is left blank.

    config_hotdial_8.gif

  5. Under Called Party Transformation Mask, enter the Hotdial number.

    • In the Called Party Transformation Mask field, enter the Hotdial Extension Number of the phone to dial when it goes off-hook.

    • Click Save.

    config_hotdial_9.gif

  6. Finally, you need assign the desired Calling Search Space for the PLAR phone.

    • Choose Device > Phone.

    • The Find and List Phones window appears.

    • Click Find in order to locate all the registered IP phones in Cisco Unified Communications Manager.

    • Select the PLAR phone, and choose HotdialCSS from the Calling Search Space drop-down list.

    config_hotdial_10.gif

Verify

This section provides information you can use to confirm your configuration is working properly.

To verify that the above configuration was performed correctly take the phone off hook. The phone should automatically dial the number 2006.

Note: Ensure that the Hotdial number belongs to a partition that is in the PLAR phone's CSS, HotdialCSS.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

Related Information

Updated: Mar 17, 2009
Document ID: 47601