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Collaboration Case Study: SickKids Foundation

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Raising More Funds to Help Sick Kids

SickKids Foundation improves the donor experience and raises more money using Cisco Unified Communications and collaboration tools.

Challenge

SickKids Foundation is Canada's largest funder of child health research after the government. The Foundation’s aging network and phone system were unable to keep up with its needs. To create a better donor experience, it had to:

  • Improve voice quality
  • Avoid dropped calls
  • Reduce downtime

Solution

Cisco and CDW Canada provided an end-to-end solution to improve call center efficiency and effectiveness. Cisco solutions used included:

Outcome

  • Enhanced the donor and agent experience with reliable communications
  • Improved contact center efficiency
  • Provided a scalable platform for growth
By improving collaboration and efficiency, we're able to raise more funds to help more sick kids.
- Seth Corriveau,
Associate Director, Technology Services, SickKids Foundation