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Collaboration

Collaboration Case Study: Nationwide Financial Firm

Video Collaboration Increases Sales for U.K. Financial Firm

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Video Collaboration Increases Sales for U.K. Financial Firm

Challenge

Nationwide, a United Kingdom financial services firm, needed better ways to attract and retain customers in a highly competitive market. Today's customers demand convenience and a quick response to their financial needs. Nationwide aimed to:

  • Improve customer satisfaction
  • Enhance access to experts
  • Reduce loss of business to competitors

Solutions

Results

  • Boosted mortgage sales performance by 66 percent
  • Improved customer net satisfaction by 70 percent
  • Cut costs of sales by 66 percent

We've now helped 30,000 customers up and down the country with 5,000 interviews a month, while creating 230 new roles in 300 operations centres up and down the UK.
- Mark Goldman
Divisional Director, Nationwide Building Society