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Cisco Unified Attendant Console Standard Version 10.6 Data Sheet

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Product Overview

Connect customers, employees, and business partners with the right person, the first time. Cisco® Unified Attendant Console Standard (Figure 1) gives corporate operators and receptionists the tools they need to handle incoming calls efficiently and professionally. This desktop application communicates directly with Cisco Unified Communications Manager to control the operator’s phone. It makes it fast and easy to answer calls and transfer them to people across your organization.

Figure 1.      Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Standard pairs with Cisco Unified IP Phones, and is supported on Cisco Unified Communications Manager and Cisco Business Edition platforms.

Features and Benefits

Cisco Unified Attendant Console Standard is simple to set up and easy to use. It gives you and your users a smooth transition path from the Cisco Unified Communications Manager Attendant Console. And it offers some great new features, including:

   Searchable speed dials

   Jabber® presence in the directory (if you use the Jabber application)

   Modern user interface

   No server to deploy and maintain

Table 1 lists additional features and benefits of Cisco Unified Attendant Console Standard.

Table 1.       Features and Benefits

Feature

Benefit

Telephony Features

Core call controls

Use Cisco Unified Attendant Console Standard to answer, transfer, hold, park, join, conference, and place outbound calls - all from a fast and intuitive application.

Call park

The Parked Calls window in Cisco Unified Attendant Console Standard provides operators with a clean visual way to work with Cisco Unified Communications Manager call park extensions.

Call history

Easily view missed calls in the Call History panel.

Log into and out of hunt groups

Operators can log into and out of hunt groups directly from the application.

Application dial rules

Cisco Unified Attendant Console Standard will automatically import and use application dial rules you create in Cisco Unified Communications Manager.

Directory Features

Synchronize with Cisco Unified Communications Manager and/or a local .csv file

Synchronize the Cisco Unified Attendant Console Standard directory with Cisco Unified Communications Manager, a local .csv file, or both.

Import speed dials from Cisco Unified Communications Manager Attendant Console

Speed dials are critical for fast phone communications. To help your operators transition from Cisco Unified Communications Manager Attendant Console, Cisco Unified Attendant Console Standard can import exported speed dials from Cisco Unified Communications Manager Attendant Console.

Manually add individual contacts

Enable operators to add individual contacts directly to their searchable directory so they have the flexibility they need to create useful directory groups.

Speed dial groups

Operators can create their own speed dial groups, displayed as tabs across the top of the directory.

Directory search

Search all synchronized contacts and speed dial groups to find contacts quickly.

Presence integration

If your organization uses Cisco Presence, operators can view each contact's Jabber presence to see quickly if the contact is available to receive a call.

Additional Features

Adjustable font size

Changing the font size is one of the many ways in which individual users can tailor the Cisco Unified Attendant Console Standard application to best suit their needs.

Configurable user interface

Each operator can customize the layout of the Cisco Unified Attendant Console Standard to make it more efficient and comfortable.

Sign-in device restriction

Create a list of specific devices with which an operator may sign into Cisco Unified Attendant Console Standard.

Configuration lockdown

Password-protect key configuration settings to prevent accidental changes by your end users.

Localization

English, French, German, Italian, and Spanish are supported.

Platform Compatibility

Cisco Unified Attendant Console Standard Version 10.6 is compatible with Cisco Unified Communications Manager Versions 7.1(5) through 10.5(2). Cisco Unified Communications Manager Express is not supported.

System Requirements

Table 2 lists the minimum system requirements for Cisco Unified Attendant Console Standard.

Table 2.       System Requirements

Processor

2.4 GHz Core 2 Duo

Memory

4 GB

Available disk space

10 GB

Hardware

  100 Mbps network card, connected to the same network as Cisco Unified Communications Manager using TCP/IP
  Monitor with 1024x768 resolution (recommended: monitor with 1440x900 resolution, plus headset)
  Keyboard with 10-key number pad

Operating system

One of the following operating systems:

  Windows 8.1 *
  Windows 8 *
  Windows 7 **
  Windows Vista Professional with SP2

* Windows 8 and 8.1 are supported only with Cisco Unified Communications Manager Version 10.

** Windows 7 is supported only with Cisco Unified Communications Manager 8.5(1) SU1 and later.

Warranty Information

Find warranty information on Cisco.com on the Product Warranties page.

Ordering Information

Each desktop installation of Cisco Unified Attendant Console Standard requires a license. To place an order, go to How to Buy. You can download software here.

Table 3 gives ordering information for Cisco Unified Attendant Console Standard.

Table 3.       Ordering Information

Product Name

Version

Delivery Method

Top-Level Configuration Product Number

Product Number

Cisco Unified Attendant Console Standard

10.x

Electronic

L-CUAC10X

L-CUAC10X-STND

Cisco Unified Attendant Console Standard

10.x

Paper

CUAC10X

CUAC10X-STND

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For More Information

For more information about Cisco Unified Attendant Console Standard, visit http://www.cisco.com/go/cuac for the product homepage or contact your local Cisco account representative.

To download a free trial of Cisco Unified Attendant Console Standard, visit http://www.cisco.com/go/ac. After downloading and installing Cisco Unified Attendant Console Standard, you may register for a free 60-day evaluation license for the product.