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Reader Tip: Debug Condition for Debugging Voice Calls
Reader Volodymyr Morskyy sends us this tip to illustrate how to do conditional debugging in the voice space. Discuss...

Check Out the New Mobile TS Newsletter
If you've never seen the mobile version of the TS Newsletter, you haven't missed much. We are excited to introduce you to our revamped design. Click the Mobile Version link under Related Links, or find out More...

TAC Tip: TAC Engineers Reveal Their Favorite Apps
The TS Newsletter team asked the Cisco TAC what Smartphone apps they recommend to make life easier for hard working network engineers. Explore...

Cloud Corner: Managing the Cost of On-Demand Enterprise Services
Is your organization looking to private cloud computing to help you better deliver services on demand at lower cost? Adopting a chargeback model with billing based on actual resource usage can help maximize cost savings. More...

Get Ready For Cisco Live
Cisco Live, July 10-14 in Las Vegas, offers world-class education with 500 sessions, 170 Cisco partners, and networking with thousands of the brightest minds in IT.
More...

See New Collaboration Products
Hear Barry O'Sullivan, SVP and GM of the Voice Technology Group, discuss the changing collaboration landscape, and how Cisco's strategy and latest product announcements are uniquely designed to lead the market transition to the New Collaborative Workspace. More...

Hear From the Experts on Cisco Support Community
Join Cisco experts Lucien Avramov and Marcin Latosiewicz as they share their insights on Nexus 5000/2000 Connectivity and ASA 8.4. More...

Cisco TelePresence Optimization Service
Cisco Services offers the Cisco TelePresence Optimization Service, which provides a practical approach to optimizing business performance. More...

Updated Version of Cisco iPhone App
The Cisco Technical Support iPhone app update is now available globally! This app is designed to help you connect to and interact with Cisco Support Community.More...

Chalk Talk: Computer Incident Response and Product Security
This month's Chalk Talk features a summarized excerpt from Cisco Press author Damir Rajnovic. More...

Technology You Can Use from Geeks You Can Trust
On TechWiseTV, technology experts reveal how a medianet architecture can give your organization a major competitive advantage. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

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Security Advisories

Multiple Cisco WebEx Player Vulnerabilities
Default Credentials for Root Account on Tandberg E, EX and C Series Endpoints
Management Center for Cisco Security Agent Remote Code Execution Vulnerability
Multiple Vulnerabilities in Cisco TelePresence Endpoint Devices
Multiple Vulnerabilities in Cisco TelePresence Manager
Multiple Vulnerabilities in Cisco TelePresence Multipoint Switch
Multiple Vulnerabilities in Cisco TelePresence Recording Server
Multiple Vulnerabilities in Cisco ASA 5500 Series Adaptive Security Appliances
Cisco Firewall Services Module Skinny Client Control Protocol Inspection Denial of Service Vulnerability

Technical Documents
Voice and Unified Communications

Configuration Examples:
Integrate Cisco Unified Communications Manager 8.x with Active Directory

Tech Notes:
IPIVR File System Errors
Bulk Administration Tool (BAT) Errors

TAC Case Solutions:
Updated - IBM 7816-14 782x-I4 File System Errors

Wireless

Tech Notes:
Cisco Unified Wireless Network Solution: VideoStream Deployment Guide

TAC Case Solutions:
WLC Config Analyzer

Updated Technical Documents

Contact Center

Tech Notes:
Troubleshoot IP Phone Agent Login Issues
UCCX 7.0: Unable to Login to Cisco IP Phone Agent
User Unable to Generate Report on WebView

Security and VPN

Configuration Examples:
PIX/ASA: Allow Remote Desktop Protocol Connection through the Security Appliance
ASA 7.x/PIX 6.x and Above: Open/Block the Ports
PIX/ASA 7.x and Later: VPN Filter (Permit Specific Port or Protocol) Configuration Example for L2L and Remote Access

TAC Case Solutions:
AnyConnect VPN Client FAQ

Voice and Unified Communications

Tech Notes:
Unity System Administrator (SA) Web Troubleshooting Guide
Unity PCA Errors
Unity Connection 7.x Error Messages
Unity Connection 7.x: Troubleshoot Backup Issue


Featured Articles

Check Out the New Mobile TS Newsletter

If you've never seen the mobile version of the TS Newsletter, well you haven't missed much. Last month, however, we totally revamped the mobile user design experience.

Here is what you will find in the new mobile version:

  • Users can seamlessly access Technical Support news anytime from any device.
  • Typical content relevant to the monthly newsletter is now easily accessible from a remote device, using de-facto touch screen standards that are very common today

View the latest mobile version anytime, or click Mobile Version under Related Links in each issue of the TS Newsletter.

Cloud Corner: Managing the Cost of On-Demand Enterprise Services

Is your organization looking to private cloud computing to help you better deliver services on demand at lower cost? Adopting a chargeback model with billing based on actual resource usage can help maximize cost savings. Cisco's Cloud Chargeback Models white paper can help you understand:

  • What are the characteristics of an effective chargeback model?
  • What is the methodology for establishing chargeback costs?
  • What kind of pricing plans could be offered?
  • What tools are needed to manage chargeback?

In future issues, we'll cover application migration and Cisco Cloud Enablement Services. We hope you are enjoying this new series.

Get Ready For Cisco Live

Cisco Live, July 10-14 in Las Vegas, offers world-class education with 500 sessions, 170 Cisco partners, and networking with thousands of the brightest minds in IT.

Cisco Live, Cisco's annual IT and communications conference, is your best opportunity to get the training and education you need to move ahead in your career. It's the must-attend conference for all levels of your organization, with hundreds of sessions spanning four educational programs: Networkers, Cisco Developer Network, Service Provider, and the totally revamped IT Management Program.

Keynotes by Cisco Chairman and CEO John Chambers and by CTO Padmasree Warrior give you a first-hand look at where Cisco sees technology evolving and how you can position yourself to be a part of the evolution. Add to these a multitude of networking opportunities and a complimentary Cisco certification exam, and Cisco Live is the best investment you can make in your career. Register by April 29 for special early bird savings.

See New Collaboration Products

Hear Barry O’Sullivan, SVP and GM of the Voice Technology Group, discuss the changing collaboration landscape, and how Cisco’s strategy and latest product announcements are uniquely designed to lead the market transition to the New Collaborative Workspace. Watch demos to see these newly announced products in action. Post questions to Cisco experts.

Visit now.

Hear From the Experts on Cisco Support Community

Join Cisco experts Lucien Avramov and Marcin Latosiewicz as they share their insights on Nexus 5000/2000 Connectivity and ASA 8.4. Check out their expert blogs and videos from Cisco Support Community:

  • Configure Connectivity to Nexus 5000/2000
    In this video, customer support engineer and Cisco expert, Lucien Avramov, explains two ways to configure basic IP connectivity to a Nexus 5000 or 2000.
  • ASA 8.4 IPsec VPN
    Recently a new release of software has been released ASA (8.4) that incorporates IKEv2. In his blog Cisco Support engineer, Marcin Latosiewicz highlights the latest capabilities.
Cisco TelePresence Optimization Service

Cisco Services offers the Cisco TelePresence Optimization Service, which provides a practical approach to optimizing business performance. Experts help reduce network complexity, proactively identify and respond to issues, and manage changes to your network to help you deliver the best possible user experience.

Learn more.

Updated Version of Cisco iPhone App

The Cisco Technical Support iPhone app update is now available globally! It’s designed to enable you to connect and interact with Cisco Support Community, your one-stop technical support destination. Download now for free from the Apple iTunes Store by searching for “Cisco Technical Support”.

Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

Extending Video from Boardroom to Workspace
Technology experts reveal how a medianet architecture can give your organization a major competitive advantage.

Learn more and register to view today, or watch a preview of this episode

Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "802.11n," now through March 25
  • "Unity and Unity Connection," now through March 25

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

  • Cisco Virtual Security Gateway
  • Cisco Active Network Abstraction
  • Cisco Nexus 1000V

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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