Security Advisories

Technical Documents

Field Notices

DocWiki Configuration Examples

Updated Technical Documents

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About This Newsletter

Cisco M-Learning Mobile Study Expands to BlackBerry Devices
The popular Cisco mobile certification study system, Cisco M-Learning, is now available for BlackBerry mobile devices. More...

TAC Tip: Open a TAC Service Request Directly from Cisco Support Communities
Customers can now open a service request (SR) from within the CSC forum, and the TAC engineer can begin the SR process with all the context of any triage knowledge and communication that happened within the forum as context. More...

Launch of Cisco Designated VIP Program
Please join us in congratulating our inaugural class of Cisco Designated VIPs as we honor their achievements. More...

Webcast: Prepare Your Wireless Network for Media Tablets
Learn how Cisco 802.11n mobility solutions can help you deliver the quality, scalability, and performance required to support media tablets and mobile devices. More...

Use IdeaStream to Help Us Improve Your Online Support
What would you recommend we do to make your Cisco online support experience more responsive? More...

New Ask the Experts Webcast: T.38 Fax over IP Design Best Practices
This webcast session will guide you through the T.38 design best practices and will give you the knowledge to make sure that your T.38 integrations and designs are successful. More...

Cisco Collaboration User Group Offers Beta Program, Pilot Program, and Launch Briefings
Learn about the new product betas, pilots, and briefings that Cisco Collaboration User Group members can participate in. More...

New Business Video White Paper Series
A new white paper series from Cisco Services provides practical approaches to solving business and technical problems with video applications. More...

Chalk Talk: Deploying IPv6 in Broadband Access Networks
In this month's Chalk Talk, Adeel Ahmed covers different deployment scenarios for IPv6 in broadband networks and the challenges associated with them. More...

Cisco Support Community Blogs
New CSC blog posts are full of intense observations and in-depth insights that are hard to find anywhere else. More...

Technology You Can Use from Geeks You Can Trust
On TechWiseTV, learn how to combine Unified Communications and virtualization technologies to achieve a 75 percent server reduction and dramatically simplify your Unified Communications and data center management. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community. More...

CiscoWorks Common Services Arbitrary Code Execution Vulnerability

Configuration Example:
MD5 Authentication Between BGP Peers

TAC Case Collection Solution:
How to Use HSRP to Provide Redundancy in a Multihomed BGP Network

Configuration Example:
ASA 8.X: Routing SSL VPN Traffic through Tunneled Default Gateway

Q&As
RV082 QuickVPN Installation Guide

TAC Case Collection Solution:
The User is Unable to Connect to ASA Using ASDM

Configuration Example:
Media Termination Point

Tech Notes:
UCCX 8.0: Error Occurs When an Application is Created or Updated
UCCX 8.0: Certificate Error on Agent Desktop During the Launch
UCCX 7.x: Unable to See the New Agent
Cisco Unified Enterprise Attendant Console: A Salutation Pops Up and Device Gets Locked
Unable to Log Into Agent Desktop for Unified Contact Center Express 8.x

TAC Case Collection Solution:
The "ERROR: could not add peer" Error Message is Displayed on the IOS Voice Gateway When an Attempt Is Made to Add a Dial Peer to an Existing Dial-peer Configuration.

Configuration Example:
PEAP under Unified Wireless Networks with ACS 5.1 and Windows 2003 Server

White Paper
Configure Unified Wireless Network for Authentication Against Novell's eDirectory Database

Unable to Make Config Changes -- UpdateAW Process Failure

Data Center Multi-Layer VPC Design Aggregation Layer Failure Scenarios (LACP) Configuration Example: Part I

CONTACT CENTER

Tech Notes:
Silent Monitoring/Recording Issues Using Cisco Agent Desktop Supervisor Desktop
CRS Historical Reporting Client: Add/Remove Program Fails
User Unable to Generate Report on WebView
UCCX: Unable to Generate Historical Reports

DATA CENTER

Tech Note:
Nexus 7000 Series Switch License Renewal/Update

VOICE AND UNIFIED COMMUNICATIONS

Tech Notes:
Cisco CallManager: Troubleshooting RTMT Issues
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue
Unable to Delete Cisco Unity Subscriber with Unity SAWeb
Unity 7.x - Unable to Synchronize with Exchange 2007

Cisco M-Learning Mobile Study Expands to BlackBerry Devices

The popular Cisco mobile certification study system, Cisco M-Learning, is now available for BlackBerry mobile devices.

Browse the complete Cisco M-Learning product line of topics and learn more about the benefits of mobile study from your BlackBerry device.

Please join us in congratulating our inaugural class of Cisco Designated VIPs as we honor their achievements.

The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including the Cisco Learning Network (CLN) and the Cisco Support Community (CSC). Cisco Designated VIPs are recognized by their peers for their expertise and tireless contributions. Cisco Designated VIPs are generous, credible, and accessible to their peers and their abundant participation is vital to community success. With this program, Cisco formally recognizes the positive, valuable influence our top individual members exert on the communities overall.

The Cisco Support Community and the Cisco Learning Network are proud to announce our inaugural class of Cisco Designated VIPs. All of these members have made significant contributions in their communities. In recognition, we are thanking each Cisco Designated VIP by expanding their role in the communities and engaging them more closely with Cisco.

Cisco values the contributions of all our community users. Get to know them on the Cisco Support Community and the Cisco Learning Network and join the conversation.

To learn more about the Cisco Designated VIP program, please visit our Cisco Support Community FAQ, and our Cisco Learning Network FAQ.

Tune in on December 2, 2010 to learn how Cisco 802.11n mobility solutions can help you deliver the quality, scalability, and performance required to support media tablets and mobile devices.

Register now at http://www.cisco.com/go/semreg/cleanair/198525_3

What would you recommend we do to make your Cisco online support experience more responsive? Please share your best ideas now in IdeaStream (Beta).

We're looking for your insight and creative input to shape the next generation of online support!

Join Cisco expert David Hanes, a CCIE-certified technical leader in Customer Advanced Engineering and the coauthor of the book "Fax, Modem, and Text for IP Telephony" as he covers the Cisco fax technologies over IP. This webcast session will guide you through the T.38 design best practices and will give you the knowledge to make sure that your T.38 integrations and designs are successful.

The T.38 protocol has emerged as the de facto standard for transporting fax traffic in Unified Communications networks. However, to get the most from T.38 and deploy it effectively, certain design best practices must be followed.

View this and other webcasts at the Cisco Support Community Webcast archives.

Learn about the new programs available to Cisco Collaboration User Group members. Membership in this Cisco-sponsored virtual user group is free. Connect with Cisco experts and over 2,100 of your peers to interact and expand your peer network. Access exclusive programs and tools, such as Beta programs, monthly NDA technical briefings, a Feature Request Tool, advisory Special Interest Groups, and more. Join to participate in the following programs:

• Cisco Mobile for Android Beta Now Open for Registration and Software Download
  Be one of the first to turn your Android phone into a wireless IP phone and collaborate directly with product developers, testers, program managers, and other Beta participants. The Beta will run until February 2010.
• Cisco Unity Connection 8.5 Beta Extended to December 2010
  The Cisco Unity Connection 8.5 Beta has been extended through December 16, 2010. The Cisco development team has extended the Beta period in order to incorporate functionality requested by Beta participants. This is just one example of the impact Cisco Collaboration User Group members have.
• Pilot: Technology Adoption Program - Tool for Creating Deployment Assets
  This free tool is designed to help you drive adoption and utilization of Cisco applications that have been deployed in your environment. This simple and intuitive tool enables you to create assets that can help with awareness, education, and training of your user community. The pilot for the first module, for Cisco TelePresence deployments, began this month. The second module, for Unified Communications deployments, is currently targeted for 1QFY11.
• Collaboration Launch Briefing Series
  This Collaboration User Group exclusive briefing series covers the new and enhanced collaboration products that launch November 2010 and Spring 2011. Post-launch briefings will be held bi-weekly beginning November 19th. Pre-launch NDA briefings were held weekly from October 1 through November 12. Replays are available to all user group members.

Learn more and join.

Harnessing Business Video for Business Transformation, a new white paper series from Cisco Services, is now available. Intended for IT personnel, it provides practical approaches to solving business and technical problems with video applications. The first of the four-part series, "Business Video: First Uncover Its Value and Assess Network Readiness," and the second, "Business Video Planning: Consider the User Experience and Operational Efficiency," are now available for download.

Read the papers today.

Support Community forums now include Blogs, featuring insight from Support and Technical experts. The published posts are full of intense observations and in-depth insights that are hard to find anywhere else.

Be sure to search around the post's related technical sub-community for other hidden gems and nuggets of knowledge.

Find all of these blogs at https://supportforums.cisco.com/blogs/.

Now playing on TechWiseTV...

Unified Communications Goes Virtual
Learn how to combine Unified Communications and virtualization technologies in order to achieve a 75 percent server reduction and dramatically simplify your Unified Communications and data center management.

Learn more and register or watch a preview of this episode

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the November release include documentation for the following:

• Cisco Unified Operations Manager
• Cisco Network Building Mediator
• Cisco Security Manager

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

• "Cisco Unified Communications Large Enterprise System," now through November 19
• "Implementing Public Key Infrastructure (PKI) on IOS Routers and ASA," now through November 19
• No New Events from November 21-27
• "PSIRT - Product Security Incident Response Team," November 29 through December 10
• "Nexus 7000 in Virtualized Data Center" November 29 through December 10

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

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