Cisco Unified Contact Center Express

Document ID: 108555

Contents

Introduction
Before You Begin
      Requirements
      Components Used
      Conventions
Add/Remove Program Fails for Cisco Historical Reporting
Solution
Related Information

Introduction

This document describes the procedure to manually uninstall the Cisco CRS Historical Reporting Client in a Cisco Unified Contact Center Express environment.

Before You Begin

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Contact Center Express

• Cisco Unified Contact Center Express Historical Reporting Client

Components Used

The information in this document is based on these hardware and software versions.

• Cisco Unified Contact Center Express 4.0(x)

• Cisco Unified Contact Center Express Historical Reports Client 4.0(x)

• Microsoft Windows 2000/XP

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to Cisco Technical Tips Conventions.

Add/Remove Program Fails for Cisco Historical Reporting

When you try to uninstall the Cisco Historical Reporting Client (HRC) Application from Start > Programs > Control Panel > Add/Remove Programs, you are prompted to run the setup.ini file. Upon the prompt, browse to this folder: C:\Program Files\InstallShield Installation Information\{CAA4A25F-D345-4EE5-82BF-889B84065CC7}\setup.ini. If the file setup.ini exists, uninstall continues. If not, the uninstall fails, in which case, you have to perform this procedure to manually remove the Cisco Historical Reporting Client.

Solution

If you are unable to uninstall the Cisco Historical Reporting Client Application from the Add/Remove programs, or if the Agent uninstall fails, follow these steps to manually remove the Cisco Historical Reporting Client:

Note:  Be sure you have a valid system backup before you proceed.

1. Delete the {CAA4A25F-D345-4EE5-82BF-889B84065CC7} folder from the C:\Program Files\InstallShield Installation Information\ directory.

2. Delete the HRC Client directory from C:\Program Files\Cisco CRS Historical Reports.

3. Delete the registry key [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Cisco Historical Report Client] with Regedit.

4. Remove the Cisco Historical Reporting Client Application from Start > Programs > Control Panel > Add/Remove Programs. For more information on how to manually remove programs from the Add/Remove Programs List on a Windows 2000 server, refer to Microsoft Article ID: 247501 . For more information on how to manually remove programs from the Add/Remove Programs List on a Windows XP server, refer to Microsoft Article ID: 314481 .

5. Reboot the Client workstation.

6. Reinstall the Cisco Historical Reporting Client Application from the Appadmin Plugins page of the Cisco Unified Contact Center Express server.

Related Information

• Voice and Unified Communications Support
• Technical Support & Documentation - Cisco Systems