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Technical Services News
October 2010

Security Advisories

Technical Documents

» IP
» LAN Switching
» Security and VPN
» Voice/Unified Communications
» Wireless

Field Notices

DocWiki Configuration Examples

Updated Technical Documents

Related Links

» Mobile Version
» TS News Website
» Cisco Support Community
» Cisco Collaboration User Group
» DocWiki
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Contact the TAC

About This Newsletter

Cisco Aironet 1040 Series

Cisco Collaboration User Group

Cisco Redesigns its Voice and Security Certifications
Cisco is pleased to announce major revisions to its popular Voice certification track and professional level Security certification to align with evolving job roles, technologies, and business requirements.More...

TAC Tip: – The Top 7 Problems that People Think Are Hardware, But Are Not
Ed Swenson from Cisco TAC has put together a list of router issues that are commonly perceived to be due to a hardware failure, but can normally be fixed more quickly without replacing anything. More...

Beta Programs Offered Exclusively Through Cisco Collaboration User Group
A Beta Program has been added to the exclusive benefits offered to Cisco Collaboration User Group members. More...

Improved Cisco IOS System Message Guide Now Online
The all-releases "Cisco IOS System Message Guide" is an online publication that now provides information about system messages for all Cisco IOS Software Releases, including 15M/T, 15S, 12.4 family, and 12 S family, as well as for Cisco IOS XE 3SG. More...

Introducing New Borderless Networks Innovations
Learn about the new Borderless Networks and data center/virtualization capabilities for application performance delivered through a virtualized and cloud-based, services-rich infrastructure. More...

NEW – Follow the NetPro Application on Twitter
This new application allows Twitter users to "follow" pre-selected CSC NetPros' posts in CSC in real time via Twitter. More...

Chalk Talk: Introduction to Cisco NX-OS
This month's Chalk Talk is an excerpt from the book NX-OS and Cisco Nexus Switching: Next-Generation Data Center Architectures. This book is a guide for the network administrator who might not be familiar with Nexus and NX-OS. More...

Introducing the Cisco Aironet 1040 Series Access Point
Cisco expands its wireless access point portfolio with the Aironet 1040 Series Access Point, designed to bring enterprise-class wireless to small and medium-sized organizations. More...

Cisco Support Community Browser Toolbar
The Cisco Support Community Browser toolbar is a toolbar for Firefox (Windows and Mac) and Internet Explorer (Windows only) that will allow you to search for content on the Cisco Support Community as well as on Cisco.com. More...

Technology You Can Use from Geeks You Can Trust
On TechWiseTV, learn how to manage your network better without investing in additional software or hardware. Also, experts reveal how the latest data center innovations from Cisco deliver near-limitless flexibility, scale, and performance while dramatically reducing your costs and complexity. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community. More...

Recent Updates to the CNS Alert Tool
The Cisco Notification Service (CNS) Alert Tool allows you to create customized flexible notification alerts to be sent to you via email or by RSS feed, on critical product support subjects. More...

Security Advisories

Summary of Cisco IOS Software Bundled Advisories, September 22, 2010
Cisco IOS SSL VPN Vulnerability
Cisco Unified Communications Manager Session Initiation Protocol Denial of Service Vulnerabilities
Cisco IOS Software Network Address Translation Vulnerabilities
Cisco IOS Software Session Initiation Protocol Denial of Service Vulnerabilities
Cisco IOS Software H.323 Denial of Service Vulnerabilities
Cisco IOS Software Internet Group Management Protocol Denial of Service Vulnerability
Multiple Vulnerabilities in Cisco Wireless LAN Controllers

Technical Documents
IP

Configuration Example:
Multiprotocol BGP for IPv6

TAC Case Collection Solution:
User is Unable to Redistribute Routes into OSPF

LAN Switching

Configuration Example:
Upgrade Cisco NX-OS for Cisco Nexus 5000 Series Switch

TAC Case Collection Solution:
The Banner Does Not Appear When the Switch is Accessed through an SSH

Security and VPN

Configuration Example:
Configuration Professional: Site-to-Site IPsec VPN Between ASA/PIX and an IOS Router

TAC Case Collection Solution:
Traffic is Not Able to Pass through the PIX/ASA Security Appliance

Voice and Unified Communications

Configuration Examples:
Configure Auto Logout for CAD Agents in UCCX
Add IP Phones to Cisco Unified Communications Manager 7.x and Later
Add Voicemail Profile for Users Using Unified Presence Bulk Administration Tool (BAT)

Tech Notes:
Address Book Synchronization Tool (TABSynch): "Unable to login with configured password" Error Message
FCRasSvr Warning Message after Upgrade to Unified Contact Center Express 7.0
VMO Error when a Subscriber Attempts to Record or Playback a Voice Message with the Phone
CUCM 7.x: Troubleshooting High CPU Utilization

TAC Case Collection Solution:
Cisco CallManager Call Back Feature FAQ

Wireless

Configuration Example:
External Web Authentication Using a RADIUS Server

Tech Note:
Cisco CleanAir - Cisco Unified Wireless Network Design Guide

TAC Case Collection Solution:
The Wireless LAN Controller Reboots Randomly and the "Coverage hole" Error Message Appears

Field Notices

7600: A Batch of WS-X6582-2PA May Fail When Booting Under Low Temperature -- Upgrade Program Available
ISR G2 Routers Fail to Respond to Password Recovery Break Sequence Command: ROMMON Upgrade Needed

DocWiki Configuration Examples

IPv6 with ISATAP
IPv6 with Tunnel Broker
Cisco ASA Firewall Configuration for Data Center

Updated Technical Documents

CONTACT CENTER

Tech Notes:
UCCX: Failure to Login to the Agent Desktop
IPCC Express: Troubleshooting Tips for Upgrade, Backup, and Restore Issues

SECURITY AND VPN

Q&As:
AnyConnect VPN Client

VOICE AND UNIFIED COMMUNICATIONS

Tech Notes:
Agent Unable to Log Into Cisco Agent Desktop
Cisco CallManager: Troubleshooting RTMT Issues
Cisco Unified Communications Manager 5.x/6.x/7.x: Extension Mobility Error Message
Unity Connection Licensing Issues
Unable to Delete Cisco Unity Subscriber with Unity SAWeb
Cisco Unity Event Log Errors
Unity Connection 7.x Error Messages
Unity Connection 7.x: Troubleshoot Backup Issue

Q&As:
Unified Communications Manager: Support FAQ

WIRELESS

Configuration Examples:
EAP Authentication with WLAN Controllers (WLC)
DHCP OPTION 43 for Lightweight Cisco Aironet Access Points
Certificate Signing Request (CSR) Generation for a Third-Party Certificate on a Wireless Control System (WCS)

Cisco Redesigns its Voice and Security Certifications

Cisco is pleased to announce major revisions to its popular Voice certification track and professional level Security certification to align with evolving job roles, technologies, and business requirements:

  • CCNP Voice, formerly CCVP, includes the new Integrating Cisco Unified Communications Applications (CAPPS) v 8.0 course and corresponding #642-467 CAPP exam. In addition, significant updates have been made to the four existing courses and related exams. The changes reflect the convergence of data, voice, and video on the network.
  • CCNA® Voice certification includes the new Introducing Cisco Voice and Unified Communications Administration (ICOMM) version 8.0 course and corresponding #640-461 ICOMM exam. CCNA Voice validates associate-level knowledge and skills required to administer a voice network.
  • CCNP Security, formerly CCSP, delivers the practical skills needed to enforce cybersecurity performance, gain high quality security service levels, and meet compliance mandates. The program consists of a new four exam curriculum aligned to the specific job role of the network security engineer that is responsible for testing, deploying, configuring, and troubleshooting the core technologies that make up network security.

For more information regarding CCNP Voice, CCNA Voice, and CCNP Security, access the Cisco Learning Network.

Beta Programs Offered Exclusively Through Cisco Collaboration User Group

A Beta Program has been added to the exclusive benefits offered to Cisco Collaboration User Group (CCUG) members. The Cisco Unity Connection 8.5 Beta is open to user group members through October 22, 2010. Beta testing for a new mobile client is scheduled to start in November 2010. These beta programs are available only through the Cisco Collaboration User Group. Participating in a Beta enables you to be among the first to access new products or the latest version of a released product, and to collaborate directly with product developers, testers, program managers, and other Beta participants.

Membership in the Cisco Collaboration User Group is free. Multiple people from the same company may join. Connect with Cisco experts and over 1,800 of your peers to interact with experts, expand your peer network, and access exclusive programs and tools, such as Beta programs, monthly NDA and technical briefings, a Feature Request Tool, advisory Special Interest Groups, and more.

Learn more and join today.

Improved Cisco IOS System Message Guide Now Online

The all-releases "Cisco IOS System Message Guide" is an online publication that now provides information about system messages for all Cisco IOS Software Releases, including 15M/T, 15S, 12.4 family, and 12 S family, as well as for Cisco IOS XE 3SG.

Updated for each major Cisco software release, this online publication is organized by message category to direct you quickly to messages for your products. Each message contains a description and recommended action to help you reach a timely resolution.

View the latest release of "Cisco IOS System Message Guide" online.

Introducing New Borderless Networks Innovations

Learn about the new Borderless Networks and data center/virtualization capabilities for application performance delivered through a virtualized and cloud-based, services-rich infrastructure.

With Cisco’s new Borderless Networks and Data Center/Virtualization solutions, find out how to:

  • Deliver real-time multimedia collaboration experiences to any desktop – virtually.
  • Optimize application performance for branch or cloud-based applications.
  • Improve IT efficiency, business scalability and workforce effectiveness with many new infrastructure innovations.

Watch the launch rebroadcast, or learn more.

NEW – Follow the NetPro Application on Twitter

This new application allows Twitter users to "follow" pre-selected CSC NetPros' posts in CSC in real time via Twitter. No app installs are required. All you have to do is to select the CSC NetPro you want to follow and "Tweet" your request to us.

You will receive a Twitter direct message at frequent intervals with a link to the NetPro's posts.

cisco_support is the name of a Twitter account through which you can access Cisco Support Community but first you'll need to follow cisco_support.

Learn more.

Introducing the Cisco Aironet 1040 Series Access Point

Cisco expands its wireless access point portfolio with the Aironet 1040 Series Access Point, designed to bring enterprise-class wireless to small and medium-sized organizations. This value-based access point allows more organizations to gain the benefits of 802.11n wireless, with easy options for future expansion. The 1040 is ideal for those looking for basic Wi-Fi Mobility.

Learn more, or take advantage of a limited time discounted bundle.

Cisco Support Community Browser Toolbar

The Cisco Support Community Browser Toolbar is a toolbar for Firefox (Windows and Mac) and Internet Explorer (Windows only) that will allow you to search for content on the Cisco Support Community as well as on Cisco.com.

Learn more.

Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

Mastering Cisco Network Devices
Manage your network better without investing in additional software or hardware. Discover how to master the intelligence of Cisco IOS Software to monitor highly specific network operations.

Learn more and register to view today.


Data Center 3.0: Fabric of Tomorrow
Experts reveal how the latest data center innovations from Cisco deliver near-limitless flexibility, scale, and performance while dramatically reducing your costs and complexity.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the October release include documentation for the following:

  • CiscoWorks LAN Management Solution 4.0
  • Cisco Catalyst Blade Switches
  • Cisco PGW 2200 Softswitch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "New: Catalyst 4500E," now through October 22
  • "Access Dial," now through October 22
  • "Smart Connected Buildings," October 25 through November 5
  • "IPv6," October 25 through November 5

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

Recent Updates to the CNS Alert Tool

The Cisco Notification Service (CNS) Alert Tool allows you to create customized flexible notification alerts to be sent to you via email or by RSS feed, on critical product support subjects. It also offers you the ability to set up one or more profiles that will enable you to receive notifications on the Topic-Subtopic you choose, and allows you to group Cisco information into common notifications.

Based on your feedback, recent updates to this tool include:

  • Clone an existing profile – Allows you to copy a profile you created, make a small adjustment, and save it as a different profile.
  • Renew All Notifications feature – Allows you to renew all notifications, versus renewing each individually.
  • Larger product description field – Displays entire product description without cutting off the text.
  • Ability to see product sub-category, changes, and duration within the RSS Feed – Avoids confusion by displaying more in-depth information on each product.

Visit the CNS Alert Tool today to begin taking advantage of this new functionality.

Note: This feature is available to registered users only.

About This Newsletter

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