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Cisco Introduces Four New Career Certifications
In response to the growing demand for IT professionals who can design, manage, and maintain converged technologies across global network infrastructures, Cisco recently announced the release of four new career certifications. More...
Revised Service Request Severity Level Wording
As Cisco technologies continue to extend beyond networking, Cisco has updated its severity level definitions for technical support. More...
New Cisco Application Control Engine Module Troubleshooting Wiki
The Cisco Application Control Engine (ACE) documentation set now includes the ACE Module Troubleshooting Wiki. More...
Your New Online Technical Support Experience Is Here
The Cisco Support Website is now faster, easier, and more personal. Learn more about recent updates and the resulting benefits for you. More...
Smart Call Home Tip: Sending a Call-Home Inventory Message Results in Robust Device Reports
This month, Cisco's Cindy Jiang explains how sending a Call-Home inventory message allows Smart Call Home to provide detailed reports on physical components of Cisco platforms plus access to more relevant information. More...
The IP’s of Mobility
In this second of a four-part series, Kevin Shatzkamer will focus on how mobility is instrumented in mobile networks today, and discuss considerations within IETF for handling mobility in the future. More...
"IP Telephony Without the Migration Migraines" through TechWiseTV
In this TechWiseTV episode, learn how you can transition from your traditional private branch exchange (PBX) to IP telephony without the pain and suffering. More...
Access Hundreds of Technical Sessions in Cisco Live Virtual
Missed Cisco Live 2009? Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. More...
Virtual IT Innovations Forum - Archive
Learn to thrive in turbulent times with new IT cost reduction strategies, and identify technologies that deliver the best ROI on vital projects. More...
New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...
Networking Professionals Connection
Check out current and upcoming events and discussions through Networking Professionals Connection. More...
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Updated Technical Documents
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Cisco Introduces Four New Career Certifications
In response to the growing demand for IT professionals who can design, manage, and maintain converged technologies across global network infrastructures, Cisco recently announced the release of four new career certifications.
Cisco Certified Architect, CCNP Wireless, and two new Cisco Datacenter Unified Computing Specialists reinforce Cisco's commitment in developing state of the art, technology driven, role-based certifications that meet the demands of today's network professional.
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Cisco Certified Architect -- Available since January, Cisco Certified Architect is the pinnacle for individuals wishing to establish formal validation of both design and IT skills in Cisco technologies and infrastructure.
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CCNP Wireless -- Available July 24, 2009, CCNP Wireless recognizes the
expertise and technical acumen of wireless professionals who support and
manage Cisco wireless LANs and networks.
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Cisco Data Center Unified Computing Specialists -- Available October 2009, Cisco Data Center Unified Computing Design Specialist and Cisco Data Center Unified Computing Support Specialist validate a data center computing professional's knowledge, expertise, and ability to run mission-critical computer operations.
Further information will be made available on the Cisco Learning Network in the coming weeks in support of these exciting new certifications.
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Revised Service Request Severity Level Wording
As Cisco technologies continue to extend beyond networking, Cisco has updated its severity level definitions for technical support.
The severity level definitions have been expanded to address your network or environment. "Network or Environment" is defined as "a set of interconnected and interworking Cisco supported Hardware and Software that is implemented, operated and supported by the Customer."
This wording change reinforces Cisco's commitment to excellence in supporting you as we develop new technologies and enter new markets. You can view the updated service request severity level wording online today.
Please note that these severity levels may not apply to all market segments and technologies and you should refer to your existing agreement(s) before opening a service request.
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New Cisco Application Control Engine Module Troubleshooting Wiki
The Cisco Application Control Engine (ACE) documentation set now includes the ACE Module Troubleshooting Wiki. This wiki is a collaborative site that describes the basic procedures and methodology to assist you in troubleshooting common problems that you may encounter while operating your ACE.
If you are a registered user of Cisco.com, we strongly encourage you to add content to this site in the form of troubleshooting tips, procedures, or even entire sections. Please note that when you add content to the site, you should adhere to the format that has been established for the wiki.
Visit the ACE Module Troubleshooting Wiki today.
Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.
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Your New Online Technical Support Experience Is Here
The Cisco Support Website is now faster, easier, and more personal. The website remembers more about you and your interests. It recalls what is relevant to you on each visit, saving you time and clicks. And the more you define what is important to you, the smarter and more responsive the website gets.
Log in today and discover the following benefits:
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Select products faster, and take advantage of a website that recalls
products you have recently viewed
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Access information quickly on security advisories, field notices, documentation, and known bugs, all displayed on a custom troubleshooting dashboard
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Use My Cisco as a carry-all for bookmarks, alerts for software you have downloaded, recently used products, and support notifications. It’s portable and goes wherever you go on Cisco.com
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Subscribe to and manage support notifications from just one location –- and get only what matters to you when you want it and how you want it.
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Use the new Download Cart to download up to 25 images in one transaction, and monitor your progress with the Download Manager
Take advantage of these innovations and view quick Flash tours by visiting the Cisco Support Website and Download Software areas.
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TechWiseTV: "IP Telephony Without the Migration Migraines"
Today, the vast majority of IT and voice professionals accept the economic and business benefits of IP telephony over traditional time-division multiplexing (TDM)-based voice solutions. However, most fear the migration process.
Now, learn how you can transition from your traditional private branch exchange (PBX) to IP telephony without the pain and suffering. Special co-host Tina Shakour, who has supervised over 50 implementations since 2001, joins the TechWise team to give you a complete customer-tested migration roadmap that covers the technical nuts and bolts, carrier considerations, PBX cutover options, training, security, and more.
Discover what you need to know about your existing PBX and network before you start, how to evaluate potential technology implementers, how to accelerate your ROI, how to identify and win over your most critical stakeholders, and where and when to start the migration process. Find out everything you need to know from A to Z for a painless transition to IP telephony, as we reveal:
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Signaling standards and protocols you must consider
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Session Initiation Protocol (SIP) trunking: What does it really mean?
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Five things you need to consider before "cutting the cord"
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What to do if your PBX does not support SIP and other newer protocols
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Best practices for minimizing user disruption
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How to evaluate features and choose the ones that will truly help your
business
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Critical mistakes that doom migrations and how to avoid them
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How to help ensure security, five-nines reliability, and manageability
Learn more and register to view today.
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Access Hundreds of Technical Sessions in Cisco Live Virtual
Missed Cisco Live 2009? Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. Browse the unique 3D virtual environment using full access and view more than a dozen complimentary sessions online now.
Subscribe now.
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New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.
In addition to many new and revised documents, highlights of the June release include documentation for the following:
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Cisco NAC Appliance
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Cisco Phone Control and Presence 7.1(1) with IBM Lotus Sametime
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Cisco uBR10012 Universal Broadband Router in Cisco IOS Release 12.2SCs
View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.
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Upcoming "Ask
the Expert" Events and TechTalks from NetPro
Networking Professionals Connection (NetPro)
is an interactive website where you can discuss Cisco networking products
and technologies with Cisco experts and networking professionals around the
world.
Upcoming events on NetPro include:
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"Ask
the Expert" events, which allow you to discuss specific networking
issues online with Cisco engineers:
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"Unified Computing," archived event
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"QoS on the Catalyst 6500," now through July 17
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"Cisco Unified Communications Express Update," now through July 17
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"TelePresence," July 20-31
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"SIP Trunks for PSTN Access," July 20-31
Note: "Ask the Expert" events are subject to rescheduling. Please
refer to the URL above for the most current schedule.
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TechTalks are online webcasts
that focus on particular technology subjects. You can view the latest event
schedule, register to attend a live session, and view archived
presentations on the web any time.
To attend an event or participate in a
discussion forum, visit Networking
Professionals Connection.
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