Ben Ng is a program manager with the CCIE program at Cisco Systems, Inc., where he manages exam content for the CCIE Voice track. Prior to joining the CCIE program, Ng worked in Cisco’s Technical Assistance Center (TAC) where he provided technical and escalation support to Cisco customers on WAN, LAN switching, Multi-Service, and Unified Communications technologies. Ng is excited about how Cisco technologies, UC in particular, are redefining how people communicate with one another; and he is passionate about enabling engineers to excel in Cisco UC careers via training and certifications. Certified in CCIE R&S and Voice, Ng also holds a Master of Science in Telecommunications Management from Oklahoma State University.