Customer Loyalty Program FAQ

The Cisco Customer Loyalty Program is an awards program for Cisco customers. It provides Cisco Learning Credits (CLCs) in a tiered structure based on net bookings with Cisco or a Cisco registered channel partner. It’s Cisco's way of saying, “Thank you for your business.”

• The company must be an end user.
• Nominations must come from the Cisco Account Manager.
• The company should have a three-year bookings average of $1M in combined products and service purchases. WPAs and multi-year contracts are not included in this consideration.
• A Team Captain who is an employee of the nominated company must accept the terms and conditions on behalf of their company in order to be enrolled in the program.
• All companies under the same corporate structure must be nominated as a single group account that splits the CLC awards at an agreed-upon percentage.
• Public Sector accounts are not eligible.
• An annual review is performed in Q1 of prior 3-year average bookings to ensure continued eligibility and award level

We use a tiered method that includes a three-year average of product and service purchases to determine company tier. This consideration does not include WPAs and multi-year contracts. This tier covers the Cisco fiscal year (August – July) with an annual re-evaluation in August. We’ll let you know the outcome before the October awards.

Contact your Cisco Account Manager and they can assess and submit your company for nomination.

Active accounts will receive awards during the third month of each Cisco fiscal quarter. You can refer to the table on the Loyalty Program website to see planned award distributions for each quarter.

The Team Captain is responsible for:

• Accepting terms and conditions of the program
• Ensuring redemption of all CLCs prior to expiration
• Approving CLC redemptions or debits from the Learning Credits Management Tool (LCMT)

To be eligible for CLC awards, the Customer Team Captain must activate the account by accepting the Loyalty Program Terms & Conditions in the Learning Credit Management Tool. Loyalty Terms and Conditions and CLC Terms and Conditions are accepted on the same page. Awards are granted in the Cisco Fiscal Quarter following the signature for Terms and Conditions. Please sign immediately upon approval to ensure prompt participation of CLC awards.

You will receive an email notification when the account has been approved, with directions to accept. After you receive the email, log in to LCMT this page will direct you to the Terms and Conditions signature page. If you need further assistance, visit Terms and Conditions page for a detailed walkthrough.

• Open a Customer Loyalty case on the Learn with Cisco Centralized Support Tool.
• Provide the company name and the new Cisco.com ID for the new Team Captain.
• If a Team Captain should be removed, please include their name and details in the request.

Please refer to our Terms and Conditions acceptance walkthrough for guidance.

You will receive a notification from the Learning Credit Management Tool (LCMT) when new awards enter your account. You can view and manage your CLCs in LCMT.

Log in to the Learning Credit Management Tool to check your CLC balance and activity.

Please visit Cisco Customer Loyalty website for additional information regarding the program.

Contact your Cisco Account Manager and our Business Development Team at learning-BDM@external.cisco.com for help in developing your team’s training plan.

You can choose from instructor-led training, digital learning, certification prep, exam vouchers, or Cisco Live events, just to name a few. Please visit the Learning Credits website for a list of all redeemable offerings. Pricing will be available on respective websites. Click each offering for description, prerequisite, schedule, pricing, and enrollment options.

For Cisco Live redemptions, you must register for the event before the expiration date of your CLCs, but the event can take place after the expiration date.

Exam voucher orders must be submitted no later than five days before the expiration date of your CLCs. They are nonrefundable and expire 12 months from the date on which they were issued.

Cisco Learning Credits expire twelve months from the date of issuance. Please engage with your Team Captain to ensure a training plan is in place to use them before they expire.

A Cisco Customer ID (CCO) is required to be a Team Captain. If you do not have a CCO, please register here. Please email Registration Support if you need assistance.

The fastest way to receive help is to submit a case on the Learn with Cisco Centralized Support Tool.