Virtual instructor-led offerings are assessed tax based on the billing address of the individual/customer purchasing the offering.
In-person instructor-led offerings are assessed tax based on the location of the offering.
The general state/province/country sales tax applies.
If you have purchased a class or seat through the Cisco Learning Delivery Store, you can find your order in your “My Account” page.
No. If you pay for an offering with CLCs, you must pay for the entire transaction with CLCs, which will be rounded up to the nearest whole number.
Each Cisco Learning Credit is worth the equivalent of a whole number and cannot currently (at time of publication) be adjusted beyond a whole value. Thus, if the amount of your class is 43 CLCs, and your tax is 2.25 CLCs, then you would be required to round up for a total price of 46 CLCs.
Except for India and Australia, a company is not liable for tax twice regarding Cisco Learning Credits. CLC purchases made via the CCW platform are non-taxable unless a company is in India or Australia. The only taxable event, unless a company purchased CLCs while located in India or Australia, is the actual in-person instructor-led training (ILT) service offering.
Each situation will be handled on a case-by-case basis, and Cisco will be fully transparent. Please contact your Business Development Manager (BDM) or reach out to learning-bdm@cisco.com with questions.
Yes. Whenever you have selected a new service and are completing the checkout process, a tax-exempt certificate or proof (e.g., VAT) may be required. Cisco suggests that any individual who purchases on behalf of a tax-exempt organization maintains a copy of the certificate/VAT for easy access.
Note: Verifone Payments B.V., Avangate INC, (2Checkout) is the reseller of record for the Cisco Learning Delivery store. Any Tax-Exempt Certificate must note Verifone Payments B.V., Avangate INC, (2Checkout) as the seller.
For any questions related to Tax Exemption certificate please email refunds@2checkout.com.
Possibly. Please contact refunds@2checkout.com for further questions.
Verifone Payments B.V., Avangate Inc., and 2Checkout are associated entities involved in payment processing services is an Authorized Reseller acting as Merchant of Record on behalf of Cisco Systems, Inc. This ensures that applicable tax calculations and regulations are maintained. In the United States, this is “Digital River US”. If international, this is “Digital River Ireland”.
Tax-exempt entities can request a refund of the tax paid on an order. Please email refunds@2checkout.com Please include your order number or a copy of your receipt or invoice (found in the Cisco Learning Delivery Story account page). This email address is monitored 7days/week and a 24-hour response time should be expected.
The charge for your order will appear on your credit card as: "DRI*Cisco"