The Essentials of Webex Calling (CLWXCALL)

How you'll benefit

This training will help you:

• Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
• Learn how to configure and manage the features of the Webex Control Hub

Who should enroll

• Collaboration engineers
• Collaboration administrators

Technology areas

• Collaboration

Objectives

• Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
• Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
• Introduce the Management feature of Webex Control Hub, including how to set it up for a business
• Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
• Identify the methods available to add users to the Webex Control Hub
• Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
• Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
• Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
• Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
• Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
• Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
• Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
• Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
• Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
• Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment

Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• A basic understanding of unified communications
• A basic understanding of cloud-based unified communications solutions

These skills can be found in the following Cisco Learning Offerings:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Outline

• Webex Overview
• Webex Control Hub Overview and Monitoring
• Webex Control Hub Management
• Webex Control Hub Services 
• Methods to Add Users to Webex Control Hub
• Methods to Add Devices to Webex Control Hub
• Admin-Configurable Webex Calling Features
• User-Configurable Webex Calling Features
• Webex Calling Public Switched Telephone Network Options
• Routers Supporting Local Gateway
• Deployment Scenarios for Local Gateways
• Local Gateway and Cisco Unified Border Element with High Availability
• Control Hub Settings for Webex Calling
• Router Settings for Webex Calling
• Webex Calling Troubleshooting

Lab outline

• Set Up Webex Control Hub
• Add Users to Webex Control Hub
• Configure Admin-Configurable Webex Calling Features
• Configure User-Configurable Webex Calling Features
• Configure High Availability on Cisco Routers
• Configure Webex Control Hub for Webex Calling
• Configure Local Gateway for Webex Calling
• Troubleshooting Issues with Webex Calling