Understanding Cisco Collaboration Foundations (CLFNDU)

How you'll benefit

This training will help you:

• Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
• Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
• Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
• Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
• Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
• Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
• Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool

Who should enroll

• Students preparing to take the CCNP Collaboration certification
• Network administrators
• Network engineers
• Systems engineers

Technology areas

• Collaboration

Objectives

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configure and modify required parameters in Cisco UCM, including service activation, enterprise parameters, UCM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco UCM
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco UCM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configure Class of Control on Cisco CM to control which devices and lines have access to services
• Configure Cisco UCM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco UCM
• Describe additional considerations for deploying video endpoints in Cisco UCM
• Describe the integration of Cisco Unity® with Cisco UCM and the default call handler

Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• Internet web browser usability knowledge and general computer usage
• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Outline

• Define Collaboration Technology and Benefits
• Administering Initial Parameters for Cisco Unified Communications Manager
• Exploring Endpoints and the Registration Process
• Exploring Codecs and Call Signaling
• Managing Users in Cisco Unified Communication Manager
• Describing a Basic Dial Plan
• Describing Class of Service
• Enabling Endpoints and Features
• Configure Common Endpoint Features
• Describing the Cisco ISR as a Voice Gateway
• Exploring Cisco Unified Communication Manager Media Resources
• Reporting and Maintenance
• Exploring Additional Requirements for Video Endpoints
• Describing Cisco Unity Connection

Lab outline

• Configure Cisco Unified Communication Manager Initial Parameters
• Configure the Cisco Unified CM Core System Settings
• Deploy an IP Phone Through Auto and Manual Registration
• Administer Endpoints in Cisco Unified Communications Manager
• Create a Local User Account and Configure LDAP
• Adding Users in Cisco Unified Communications Manager
• Create a Basic Dial Plan
• Explore Partitions and Call Search Spaces
• Describe Private Line Automatic Ringdown (PLAR)
• Deploy an On-Premise Cisco Jabber® Client for Windows
• Implement Common Endpoint Features
• Implement Single-Site Extension Mobility
• Configure Jabber
• Configure Voice over Internet Protocol (VoIP) Dial Peers
• Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
• Control Access to Media Resources
• Use Reporting and Maintenance Tools
• Explore Endpoint Troubleshooting Tools
• Explore the Video Endpoint Command Line Interface
• Examine the Integration between Unity Connection and Cisco Unified CM
• Manage Unity Connection Users