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Cisco Certified Support Technician (CCST) Networking

The Cisco Certified Support Technician (CCST) Networking training teaches you foundational skills and knowledge of entry-level networking concepts and topics. You will learn how networks operate, including the devices, media, and protocols that enable network communications.

This training prepares you for the CCST Networking (100-150 CCST) exam. If passed, you earn the CCST Networking certification. This training also serves as a steppingstone for the Implementing and Administering Cisco Solutions (200-301 CCNA) v1.1 certification.

What you need to know

This training prepares you for

100-150 CCST Networking exam

Ways to get this training

NetAcad career path

The Network Technician career path prepares you for the Cisco Certified Support Technician (CCST) Network certification and entry-level roles such as network support technician, entry-level help desk technician, or IT support specialist.

View NetAcad career path
Download the course overview (PDF)

    How you'll benefit

    This training will help you:

    • Gain skills for entry-level networking roles

    Who should enroll

    • Entry-level network technicians
    • Entry-level customer support technicians
    • Networking students
    • Networking interns

    Technology areas

    • Networking

    Objectives

    • Identify the fundamental conceptual building blocks of networks
    • Differentiate between bandwidth and throughput
    • Differentiate between local area network (LAN), wide area network (WAN), metropolitan area network (MAN), campus area network (CAN), personal area network (PAN), and wireless local area network (WLAN)
    • Compare and contrast cloud and on-premises applications and services 
    • Describe common network applications and protocols
    • Compare and contrast private addresses and public addresses
    • Identify IPv4 addresses and subnet formats
    • Identify IPv6 addresses and prefix formats
    • Identify cables and connectors commonly used in local area networks 
    • Differentiate between Wi-Fi, cellular, and wired network technologies
    • Describe endpoint devices
    • Demonstrate how to set up and check network connectivity on Windows, Linux, Mac OS, Android, and Apple iOS
    • Identify the status lights on a Cisco device when given instruction by an engineer 
    • Use a network diagram provided by an engineer to attach the appropriate cables 
    • Identify the various ports on network devices
    • Explain basic routing concepts
    • Explain basic switching concepts
    • Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering
    • Perform a packet capture with Wireshark and save it to a file
    • Run basic diagnostic commands and interpret the results
    • Differentiate between different ways to access and collect data about network devices
    • Run basic show commands on a Cisco network device
    • Describe how firewalls operate to filter traffic
    • Describe foundational security concepts
    • Configure basic wireless security on a home router (WPAx)

    Prerequisites

    There are no prerequisites for this training.

      Outline

      • Networking Basics Part-1: Build a Small Network 
      • Networking Basics Part-2: Network Access 
      • Networking Basics Part-3: The Internet Protocol
      • Networking Basics Part-4: Communication Between Networks
      • Networking Basics Part-5: Protocols for Specific Tasks
      • Networking Devices and Initial Configurations Part-1: Characteristics of Network Design
      • Networking Devices and Initial Configurations Part-2: Network Addressing
      • Networking Devices and Initial Configurations Part-3: ARP, DNS, DHCP, and the Transport Layer
      • Networking Devices and Initial Configurations Part-4: Configure Cisco Devices 
      • Network Addressing and Basic Troubleshooting Part-1: Physical, Data Link, and Network Layers 
      • Network Addressing and Basic Troubleshooting Part-2: IP Addressing 
      • Network Addressing and Basic Troubleshooting Part-3: Cisco Devices and Troubleshooting Network Issues
      • Network Support and Security