2026 Award Categories & Finalists
AI-Readiness
AI Infrastructure Innovation Award
- Trivium Packaging
- Oman Data Park
- Reist Telecom
The CX AI Trailblazer Award
- Egypt MCIT Applied Innovation Center
- Banque Misr S.A.E.
- Informationstechnikzentrum Bund (ITZBund)
Future-Proofed Workplaces
Hybrid Work Hero Award
- National Trust
- Haufe Group
- Tripadvisor
- BBVA
- Crédit Agricole
Modernized Infrastructure Maestro Award
- Mitchells & Butlers
- Milton Keynes University Hospital
- SATORP
- Universitätsmedizin Frankfurt (University Hospital Frankfurt)
- Mercy Ships
CX-Powered Workplace Innovator Award
- Driver and Vehicle Licensing (DVLA)
- The American University in Cairo
- PHILIPS
- Education Authority NI
- CEER Motors
Digital Resilience
Cybersecurity Defender Award
- Menarini Group
- Nova Digital
- Universitätsklinikum Tübingen (University Hospital Tübingen)
- stc
- Telecommunications and Digital Government Regulatory Authority (TDRA)
Assurance Avenger Award
- NatWest Group
- Nestlé S.A.
- Driver and Vehicle Licensing Agency (DVLA)
- Helsana Insurance Company Ltd
- National Grid plc
Observability Visionary Award
- HSBC
- Specsavers Optical Group Ltd
- Banque Misr S.A.E.
CX Resilience Ranger Award
- BBVA
- The American University in Cairo
- INTESA SANPAOLO SpA
- Lloyds Banking Group plc
Sustainability Changemaker
- Arelion
- Colt
- Bouygues Telecom
- National Trust
- Tripadvisor
- Crédit Agricole
CX Customer Hero of the Year
- Christian Fertig – Deutsche Bank
- Sebastian Lehminger – Aumovio
- Carlo Lattante – Mediaset
- Frank Liney – Network Rail
- Giorgio Roberto – INTESA SANPAOLO SpA
- Alejandra Jaimes Jiminez – PHILIPS
Cisco Insider of the Year
- Julian Bendix - NTS Netzwerk Telekom Service AG
- Gert-Jan de Boer - aaZoo B.V.
- Orkun Kenber - NXP Semiconductors
- Marco Hirschmann - 2Ring / Hirschmann CX Consultancy
- Zoë Rose - Canon Europa N.V.
