Case Study: Wollongong Hospital

Wollongong Hospital offers virtual visitation

ICUs attend to life-threatening conditions while welcoming and limiting visitors. Wollongong Hospital worked to customize a virtual visitation solution for patients and families. HowRU is a collaborative solution with Taleka, Citrus Solutions, and Cisco.

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Who is Wollongong Hospital?

Industry: Healthcare

Location: Wollongong, NSW, Australia

Size: 500+ beds

Website: islhd.health.nsw.gov.au/hospitals/wollongong-hospital

Summary

Challenges

  • Provide a way for family to connect with ICU patients
  • Limit need for ICU staff to manage virtual visitation
  • Offer ease of use for critically ill patients
  • Protect patient privacy, hospital security

Solutions

Results

  • Deliver secure, constantly available communications
  • Initiate with two clicks; easy to use for busy staff
  • Offer hands-free access for seriously ill patients