Cisco IQ is an AI-powered digital experience that connects your entire journey with Cisco Services. It provides real-time insights, troubleshooting, and expert guidance to help you plan, manage, and optimize your IT environment. By adapting to your specific infrastructure, Cisco IQ helps you prevent outages, resolve issues faster, and simplify your digital transformation.
Cisco Support is powered by Cisco IQ, a unified digital interface that connects with the tools and workflows you already use. It adapts to your unique environment to help you anticipate issues and make decisions with confidence.
Inside AI-powered support
Predictive Asset Insights
See how a unified AI assistant delivers personalized, up-to-date asset views, intelligently filtered and prioritized.
Adaptive Infrastructure Assessments
Watch AI-trained agents diagnose vulnerabilities with detailed reasoning and recommendations.
Cisco IQ Announcement
Read Bhaskar Jayakrishnan’s blog announcing the new, unified Cisco IQ experience.
One intelligent interface, fewer surprises
Cisco IQ makes AI practical
Support powered by Cisco IQ delivers an intuitive, intelligent experience that fits seamlessly into your environment, making AI work for you. It understands your unique environment better than anyone, making your teams superhuman.
Support that knows you better every day
Telemetry and predictive AI deliver guidance and contextual recommendations based on your architecture. Combine that with inside-out knowledge of Cisco solutions and you have modern support that’s ready for anything.
Trusted expertise when it matters most
AI assessments help surface misconfigurations, vulnerabilities, and compliance gaps, providing prioritized, step-by-step recommendations that are easy to act on – helping teams intervene before minor issues become major disruptions.
Learn from IDC analysts how intelligent support is a differentiator in the AI era
IDC reveals how AI-powered support models are transforming the customer experience. See how Cisco Support powered by Cisco IQ leverages proactive and predictive capabilities to reduce complexity, mitigate risks, and help organizations adapt to the evolving technology landscape.
3 simple tiers of Cisco Support
Improve uptime and productivity with Cisco Support. We help you see more, move faster, and go farther with AI, experts, telemetry insights, and automation.
Choose your level of support
Basic
Maintain foundational control
- Reliable product support and self-serve troubleshooting
- Know what you have with asset, lifecycle milestones, and security and risk alerts
- Foundational knowledge with free Cisco U. library
Standard
Efficiently prioritize to proactively mitigate risk
- Improved operational efficiency with centralized triage of solution issues
- Prioritized risk mitigation actions with risk and security insights and assessments
- Targeted skills development with Cisco U. personalized learning paths
- Includes Basic capabilities
Signature
Elevate operational excellence
- Predictable performance with a team that knows your environment and restoration SLAs
- Operational excellence with AI-driven recommendations and expert-led advocacy
- Deep, expert-level mastery with Cisco U. certification training and virtual practice labs
- Includes Standard capabilities
Support in action
NYC Health + Hospitals simplifies complexity
NYC Health + Hospitals enhanced visibility and security across its IT infrastructure to ensure every patient receives the best possible care.
DENSO transforms its IT operations
DENSO overhauled network operations, empowering technicians with GUI-based workflows that reduce error and downtime.
FAQs
No. Your data is not stored, logged, or used to train our AI models. It is used strictly for real-time processing and is discarded immediately after.
No. Cisco IQ is included at no extra cost for all Cisco Services customers with a support contract.
Cisco IQ is the AI-powered digital experience for Cisco Support and, in the future, Professional Services whereas CX Cloud was limited to Cisco Support only. CX Cloud remains available for current users, and no End-of-Life (EOL) date has been scheduled at this time.
Yes. Access to specific Cisco IQ features and tools depends on your current support tier (e.g., Basic, Standard, or Signature).
No. Cisco IQ is designed to assist your team by providing proactive insights. It is intended to complement, not replace, the expertise of Cisco human support professionals.
Not at this time. Currently, Cisco IQ is limited to Cisco technologies. Future updates are planned to include integration for third-party devices.
Release notes, getting started with Cisco IQ, and additional FAQs can be found on the Cisco IQ documentation page.