Cisco Support powers a highly reliable environment, simplified operations with AI-powered automation, and accelerated time-to-value through proactive support that minimizes risk and downtime.
AI-driven intelligence for resiliency and reliability
Cisco IQ makes AI practical
Cisco Support powered by Cisco IQ delivers an intuitive, intelligent experience that fits seamlessly into your environment, making AI work for you.
Support that knows you better each day
Telemetry and predictive AI deliver guidance and contextual recommendations based on your architecture for modern support ready for you.
Trusted expertise when it matters most
AI assessments help surface misconfigurations, vulnerabilities, and compliance gaps, providing prioritized recommendations to give you control.
Inside AI-powered support
Choose your level of support
Basic
Maintain foundational control
- Reliable product support and self-serve troubleshooting.
- Know what you have with asset, lifecycle milestones, and security and risk alerts.
- Foundational knowledge with free Cisco U. library.
Recommended
Standard
Efficiently prioritize to proactively mitigate risk
- Improved operational efficiency with centralized triage of solution issues.
- Prioritized risk mitigation actions with risk and security insights and assessments, including quantum safe infrastructure, peer benchmarking, and Resilient Infrastructure Services.
- Targeted skills development with Cisco U. personalized learning paths.
- Includes Basic capabilities.
Signature
Elevate operational excellence
- Predictable performance with a team that knows your environment and restoration SLAs.
- Operational excellence with AI-driven recommendations and expert-led advocacy.
- Deep, expert-level mastery with Cisco U. certification training and virtual practice labs.
- Includes Standard capabilities.
Customer stories
Learn how our customers find clarity and the confidence to transform their businesses.
Deliver the best-possible care
“It’s not just a project basis, but Cisco Services worked with us on a day-to-day basis. They’ve also helped us procedurally. As healthcare changes, the ability to treat those patients changes. We have to make sure that we’re continuing to understand. To evolve.”
Build an AI-driven nervous system
"The gap between IT goals and operational reality is growing wider. Cisco IQ is helping us close it by providing continuous visibility, proactive assessment, and AI-driven intelligence throughout the entire technology lifecycle within a single digital interface."
Simplify complex architecture
"Cisco IQ gives me great insight(s) where I can go fact-based to the finance community and say, 'Look, if we don't replace it, patching becomes more difficult and we risk downtime…which we try to avoid. Let's make sure we stay up to date with our landscape.'"
Resources
Cisco Support
Anticipate and act to prevent issues before they happen with a unified digital interface and personalized insights powered by Cisco IQ.
IDC: A new threat threshold
Learn steps analysts recommend to protect your infrastructure and organization from AI models.
Get started with Cisco IQ
As a Cisco Support customer, you already have access to Cisco IQ. Check out our helpful videos for guidance and onboarding tips.
Service Description
Find out what you should expect from your Cisco Support engagements and learn what Cisco will provide.
FAQs
Cisco Support is a service powered by AI insights and expert-led proactive support delivered through a unified, digital interface with Cisco IQ. It helps you anticipate and resolve issues quickly with assessments, recommendations, and personalized learning.
Cisco Support focuses on software updates, hardware replacement, and rapid issue resolution to keep your operations running smoothly. Cisco Professional Services focus on the planning, design, and deployment phases to build or transform your infrastructure.
Cisco IQ is an AI-powered digital experience embedded in Cisco Support that connects your entire journey with Cisco Services. It provides insights, automation, and expert guidance to help you plan, manage, and optimize your IT environment. By adapting to your specific infrastructure, Cisco IQ helps you prevent outages, resolve issues faster, and stay on top of transformation.
Resilient Infrastructure Services is our comprehensive path to shift organizations from a reactive, manual risk posture to a continuous, resilient operating model delivered at machine speed. Customers can access this offering through Cisco Support, Cisco Professional Services, or Partner-delivered services.
No. Your data is not stored, logged, or used to train our AI models. It is used strictly for real-time processing and is discarded immediately after.
No. Cisco IQ is included at no extra cost for all Cisco Services customers with a support contract.
Cisco IQ is the AI-powered digital experience for Cisco Support and, in the future, Cisco Professional Services, whereas CX Cloud was limited to Cisco Support only. CX Cloud remains available for current users, and no End-of-Life (EOL) date has been scheduled at this time.
Yes. Access to specific Cisco IQ features and tools depends on your current support tier, such as (Basic, Standard, or Signature).
No. Cisco IQ is designed to assist your team by providing proactive insights. It is intended to complement, not replace, the expertise of Cisco human support professionals.
Not at this time. Currently, Cisco IQ is limited to Cisco technologies. Future updates are planned to include integration for third-party devices.
Release notes, getting started with Cisco IQ, and additional FAQs can be found on the Cisco IQ documentation page.
Get ready to cut through complexity
Cisco makes AI work for you with an interface that's intuitive, intelligent, and integrated. We help turn complexity into clarity so you can move your business forward faster.
